Tour Leader Coordinator

6 months ago

London, United Kingdom Expat Explore Travel Ltd Full time

**About Us**:
TourAxis specialises in building innovative travel brands and platforms. We aim to bring new and innovative travel products, services, technology platforms, and companies, growing these ideas from conception to start-up and scaleup phases. Our portfolio of brands includes Expat Explore, Group Tour Shop, Rail Rocker, PlugPlug, and more. As we continue to grow and expand our operations, we seek ambitious highly skilled and experienced individuals passionate about travel to drive our growth. We believe in fostering a diverse and inclusive environment where all employees can thrive. Our commitment to inclusion is reflected in our values, culture, and everyday practices.

**Our Core Values**:
Our values shape the way we work and define the people we want to join us on our incredible and exciting journey ahead of us:

- Always Ready To Help
- Being Trustworthy
- Solutions Before Problems
- Family-Style Hosting
- Show respect, Earn Respect

**The Opportunity**:
The mission of the Tour Leader Coordinator is to ensure that our Tour Leaders are prepared to run our tours successfully. The Tour Leader Coordinator will provide the information the Tour Leaders require to run the tours by way of Tour Briefs. They will ensure that all documentation is ready and available in a timely manner and follow up with any questions that the Tour Leaders may have.

During the training and development period the role may involve assisting the Tour Leader Manager and Tour Leader Supervisor with administrative tasks around the sourcing, training, and coordinating of our Tour Leaders team to ensure they are prepared and the best in the industry.

The primary function of the position is to make sure Tour Leaders have everything they require to run their allocated scheduled tours successfully. The Tour Leader Coordinator will provide all briefs and debriefs for the Tour Leaders that are running the tours that they manage.

**Key Responsibilities**
- Manage all the Tour Leader requirements for allocated tour series;
- Schedule, prepare and run Tour briefs for Tour Leaders;
- Provide administrative support to the Tour Leader Manager and Tour Leader Supervisor where necessary;
- Schedule, prepare and run Tour De-briefs for Tour Leaders;
- Ensure all documentation is accurate and ready prior to the briefs and debriefs;
- Ensure all Tour Leaders have tour reports for their tours;
- Ensure all documentation for Tour Leaders is filed in the correct place in the drive;
- Carry out Friday Phone Calls for allocated tours;
- Assist with coordinating administration for tours from the Tour Leader Manager;
- Assist with training and development under guidance of Tour Leader Manager;
- Assist Operations with requests related to daily operational requirements of Tour Leaders;
- Day-to-day Tour Leader supervision and support to the Tour Leader Supervisor;
- Handling Tour Leader-related emergency situations - you will be one of the go-to team members for handling any urgent on-road related issues that may occur inside or outside of working hours. You will be on the on-call schedule;
- Coordinate changes to Tour Leader schedules throughout the season, communicating rotas when requested by the Tour Leader Manager and reacting to any changes;
- Updating Year Planner and crew allocations when requested by the Tour Leader Manager;
- Ensuring Tour Leaders have all the necessary Tour supplies, stickers, accommodation, flights/transportation, uniform and other items for their tours;
- When required assist with the onboarding of new and/or temporary Tour Leaders;
- Providing training material to assist Tour Leaders when onboarding and uploading of materials to our internal training system;
- Maintaining the Tour Leader internal Training database and ensuring all the training videos are accurate and updated for new hotels and optionals;
- Assist with the tracking and monitoring of Tour Leader performance;
- When requested by the Tour Leader manager you must provide ongoing training and support to Tour Leaders that are being performance managed;
- Pass on any complaints from suppliers, other crew or guests to the Tour Leader Manager in a timely manner;
- Work with the Tour Leader Manager on the development and implementation of the crew training trips;
- Communicate any crew related feedback to the wider operations department and Coordinate Our Tours (COT) process;
- Ensure that we have current and up-to-date signed contracts for every Tour Leader that is running one of our tours
- Ensure all Tour Leader and Tour related information is available, accurate and up to date in addition to any changes processed to all the correct departments so updates can be made and Tour Leaders feel confident in the information we are providing;
- Assist Tour Leaders with their accounts when required and provide training;
**Required Skills, Experience & Qualifications**
- High school certificate or equivalent;
- A University degree will be an advantage;
- Industry experien

  • Tour Leader Coordinator

    1 month ago

    London, Greater London, United Kingdom AXIS GeoAviation LLC Full time

    At TourAxis, we're passionate about building innovative travel brands and platforms. Our goal is to bring new and exciting travel products, services, and technology to the market, growing them from conception to scaleup phases.We're seeking a highly skilled and experienced individual to join our team as a Tour Leader Coordinator. This role will involve...

  • Client Services Coordinator

    5 months ago

    London, United Kingdom PGA Tour Full time

    The Best Players Need the Best People._ The International Media Coordinator is responsible for departmental support and coordination to service the PGA TOUR’s 45+ international media partnerships globally. Primary responsibilities include partnership rights management and operational support in EMEA, and supporting the TOUR’s international offices...

  • Tour Coordinator

    1 month ago

    London, Greater London, United Kingdom fish4.co - Jobboard Full time

    Unlock the Secrets of Britain's Rich HistoryAre you passionate about sharing the wonders of Britain with visitors from around the world?British Tours Ltd is seeking a skilled Tour Coordinator to join our team in our Regent Street office. As a key member of our team, you will be responsible for planning and organizing private tours around London and Britain,...

  • Tour Coordinator

    5 months ago

    London, United Kingdom Top Tasting Tours Full time

    Job Summary: **Duties**: - Liaise with guides and customers prior to tours - Dispatch tours, ensuring all aspects of our tours are meticulously arranged and run smoothly - Liaise with suppliers to secure bookings and to update on any last minute changes - Coordinate logistics on tours - Provide exceptional customer service throughout the tour planning...

  • Operations Coordinator for Music and Arts Tours

    5 days ago

    London, Greater London, United Kingdom MARTIN RANDALL TRAVEL Full time

    About the RoleMartin Randall Travel is a pioneering travel company that specializes in unique music and arts experiences. We are seeking an Operations Coordinator to join our team, working on various tours and events.Key ResponsibilitiesCoordinate logistics for tours, including booking hotels, transportation, restaurants, and visits.Collaborate with...

  • Tour Operations Team Leader

    5 months ago

    North West London, United Kingdom French Selection Full time

    North-West London Ref: 4172TL2 **COMPANY PROFILE** Our client is a well-established tour operator specialising in creating tours in Great Britain and Ireland **RESPONSIBILITIES** **Tour Operations Team Leader** **Salary: up to £33,000 p.a. ( Depending on Experience)** **Location: North-West London** **Ref: 4172TL2** **Full time permanent position -...

  • Tour Guide

    5 months ago

    London, United Kingdom Page Personnel Full time

    Tour Director - Brilliant established company, growing in London. So much progression **About Our Client**: The company was founded several years ago by an ex Wall Street Banker. He established the company in Rome and they have been exceptionally successful there and taken massive market share. They established in London a few years ago and now need a Tour...

  • Cycling Tour Leader

    3 weeks ago

    London, Greater London, United Kingdom Mark Warner Full time

    About UsAt Mark Warner, we're passionate about providing exceptional holidays that combine great locations, relaxed surroundings, and superb facilities. Our team of experienced cycling coordinators lead enthusiastic guests on some of Europe's most renowned cycle routes, including leisurely coastal trips.We're committed to delivering memorable experiences...

  • Global Touring Operations Coordinator

    1 week ago

    London, Greater London, United Kingdom Topdeck Full time

    At Topdeck, we're passionate about delivering exceptional travel experiences that inspire our customers to explore the world.We're seeking a talented Global Touring Operations Coordinator to join our team in London. As a key member of our operations team, you'll play a critical role in ensuring the smooth delivery of our global product.This is an exciting...

  • Tour Leaders for Christmas Market Excursions

    1 week ago

    London, Greater London, United Kingdom Dh Team Full time

    Job SummaryWe are seeking skilled Tour Leaders to join our team for an unforgettable experience leading Christmas market excursions. As a key member of our team, you will be responsible for delivering exceptional customer experiences while ensuring the smooth operation of our tours.About the RoleCollect passengers from designated pick-up points and transport...

  • Symphony Tour Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Journalofmusic Full time

    Company OverviewThe Journal of Music is a leading music publication that aims to promote and celebrate the world of classical music. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about music.SalaryWe offer a competitive salary ranging from £24,300 - £30,000 per annum, depending on...

  • Part-time Tour Desk Coordinator

    6 days ago

    London, Greater London, United Kingdom Frieze Publishing Ltd. Full time

    Frieze is a leading platform for modern and contemporary art, dedicated to artists, galleries, collectors, and art enthusiasts worldwide.Tour Desk RoleWe are seeking a highly organized Part-time Tour Desk Coordinator to join our team in New York. The Armory Show brings the world's top international contemporary and modern art galleries to the city each...

  • Tour Travel Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Urbanberry Recruitment Ltd Full time

    **Travel Consultant Tour Specialist Role**Urbanberry Recruitment Ltd is seeking a skilled Travel Consultant to fill the position of Tour Specialist. The ideal candidate will have a passion for the music industry and be motivated by a busy and exciting job.This role involves booking travel for musicians and production staff as they travel the world performing...

  • Freelance Tour Operator

    5 months ago

    London, United Kingdom Arrow Associated Solutions Full time

    **Freelance Tour Guides Wanted - London, Oxford, Bristol** **Description**: WHEREUKTOURS, a leading provider of guided walking tours in the UK, is seeking passionate and knowledgeable freelance tour guides to join our team in London, Oxford, and Bristol. As a freelance tour guide, you will lead engaging and informative walking tours of these historic...

  • Freelance Tour Operator

    5 months ago

    London, United Kingdom Arrow Associated Solutions Full time

    **Freelance Tour Guides Wanted - London, Oxford, Bristol** **Description**: WHEREUKTOURS, a leading provider of guided walking tours in the UK, is seeking passionate and knowledgeable freelance tour guides to join our team in London, Oxford, and Bristol. As a freelance tour guide, you will lead engaging and informative walking tours of these historic...

  • Tour Operations Director

    5 days ago

    London, Greater London, United Kingdom Walks Full time

    About Us:Walks and Devour are global leaders in the tours and activities industry, part of the City Experiences family.We are a passionate, curious team of travel enthusiasts dedicated to creating unforgettable experiences.Job Summary:We are seeking a dynamic and performance-oriented professional to fill the role of Ground Operations Manager.The ideal...

  • Cornwall Walking Tour Leader

    10 hours ago

    London, Greater London, United Kingdom Perfect European Tours St Ives Full time

    Perfect European Tours St IvesWe are seeking enthusiastic and knowledgeable individuals to join our team as Historical Walking Tour Guides in the beautiful town of St Ives, Cornwall.About the RoleThis is a fantastic opportunity for anyone passionate about history and eager to share their knowledge with tourists. As a Tour Guide, you will lead groups on...

  • Tour Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Frieze Publishing Ltd. Full time

    Frieze Publishing Ltd. seeks a highly organized and detail-focused individual to support the tour operations at The Armory Show 2024. As a key member of our team, you will be responsible for setting up audio equipment for public tours, ensuring a seamless experience for our visitors.About the RoleThe ideal candidate will have excellent problem-solving...

  • Stadium Tour Bookings and Administration

    6 months ago

    London, United Kingdom Delaware North Full time

    Overview: Delaware North UK is searching for a full-time Stadium Tour Bookings and Administration Coordinator to join our team at London Stadium in East London. As Stadium Tour Bookings and Administration Coordinator, you will deliver impeccable coordination and administration services for tour bookings and back of house administration systems, ensuring a...

  • School Sports Tours Consultant

    4 days ago

    London, United Kingdom CV-Library Full time

    We are seeking an experienced School Sports Tours Consultant to join a highly successful travel and long established travel company, working remotely. Exciting opportunity for an experienced travel professional with experience in selling school tours for sports travel within a tour operator. Fun and friendly team, great commission, career progression,...