Service and Sales Advisor

2 weeks ago

London, United Kingdom iQ Student Accomodation Full time

**_Being curious and open to new ideas? It's an iQ thing._**

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 77 sites across 29 UK cities** their best year yet.**

Our London
- and Manchester-based support teams are the oil that keeps the iQ wheels turning, providing our brilliant site teams (circa 600 employees) with everything they need to deliver a fantastic student experience every day. The iQ Support functions cover everything from Real Estate and Legal to Marketing, People and Finance, but what we all have in common is our uncompromising commitment to doing the right thing, even when nobody's watching. The iQ thing.

**What makes a great iQer?**

iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential, you're already our cup of tea. Ready to feel like you've got the best job ever?

**Fixed term contract: 5 Months**

**Please note: We will be holding a recruitment morning to recruit for these roles on 10th May 2024.**

**Key Role Responsibilities**:

- Manage enquiries through the CRM system, responding in line with internal SLA's
- Follow up on any sales leads to convert into confirmed bookings
- Work as part of a team to deliver and support an exceptional booking process for ourcustomers.
- Supportingall aspects of customer service, including responding to all enquiries
- handling complaints in a professional and polite manner
- Develop and maintain local knowledge and information resources relevant to customer needs
- Chase outstanding rent arrears following rent collection procedures as required
- Build great relationships with site teams. Communicate effectively and work together whenproblem solving.

**Experience & Skills**:

- Excellent customer service skills and significant experience in a customer service delivery role
- Strong relationship building and influencing skills
- Culturally aware with the ability to adapt style and communications to suit audience
- Friendly and approachable
- Proactive with a can-do attitude
- Ability to act autonomously, taking decisions and/or action when required
- Excellent verbal and written communication skills
- Excellent organisation skills with the ability to multitask and prioritise
- Numerical skills necessary to complete the above activities
- Able to learn new systems, policies and procedures
- Champion the iQ vision and brand values

**We work a hybrid working model with 3 days per week based at our London office, this role will also require Saturday shifts during August.

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