Service Advisor

3 weeks ago


London, United Kingdom MBA Group Full time

Our Client, a leading car manufacturer are currently looking for a **Service Advisor **to join their business based out of their **Toyota Edgware **Dealership.

As a **Service Advisor **you are responsible for engaging with customers day to day, discussing their **service **and **MOT **requirements and providing the best solution for the customer. You will also be responsible for keeping customers informed and making sure work is completed on time.

**About the role**
- Taking appointments from our lead qualification team
- Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
- Discussing various options available to customers working within the lines of their needs and budget
- Go over repair options & costs with customers making sure they understand what is required and why
- Speak to customers over the phone and F2F
- Giving an honest, transparent sales experience
- Meeting or exceeding targets based on sales and customer satisfaction
- Upselling additional work or service plans
- Delivering excellent service at all times making their experience enjoyable and memorable

**About you**
- **Be an experienced Service Advisor or experience within an Aftersales, Service or a Warranty position**:

- Have excellent customer service ability and the desire to sell
- Thrive under pressure
- Be driven to succeed
- Work well in fast paced busy environments

**About the company**
- Excellent basic salary and bonus scheme
- Employee focused business
- Bonus based on sales, customer service and add-ons
- Ability to progress through internal promotion
- Excellent benefits package, including pension, healthcare, and car leasing schemes
- Flexible progression based on your career aspirations
- Manufacturer based training

**Salary**: £27,000.00-£40,000.00 per year

Work Location: In person


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