Tour Guide
6 months ago
**Purpose**:
To undertake Stadium tours and inform guests of the history of, and interesting facts relating to Manchester United and the stadium with a positive attitude. Tours are for both internal and external guests, and the Tour Guide is always a representative of the Club. Having a working knowledge of the Museum exhibits and exhibitions is also required.
**The Role**:
- To carry out the tour in accordance with the Company’s procedures using the script provided as a guideline and answering questions in line with Company policy, all within set time frames
- To ensure the security of Tour attendees at all times, as well as the security of the Stadium
- To deliver the highest standards of customer service to all our guests, all the time, acknowledging the variety of languages and cultures that make up our visitor numbers
- To engage with guests regarding the exhibits and exhibitions as they pass through the museum
- To help supervise the flow of visitors in the Museum.
- To utilise MMG’s throughout the Tours
- To deliver talks to members of the public about various topics linked to Manchester United.
- To ensure the Museum is perfectly presentable, clean and tidy at all times
- Understanding and responding to the ebb and flow of the patterns of business within the Museum
- To upsell all ancillary museum products and cross sell other Venue related products.
- Any other duties as reasonably requested by a manager
**The Person**:
- Confident and professional presentation style in front of groups
- Ability to read the differences in different groups of people and adapt the tour accordingly
- Exemplary customer service skills gained within customer focused environments
- High standards of personal presentation
- Evolving knowledge of the History of Manchester United
- Proven ability to manage under pressure
- Self-motivated and ability to work independently or as part of a team as required
- Basic levels of English and maths
**We recognise the importance of safeguarding children and adults at risk at Manchester United. As part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.**
**Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.
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