Enquiries Executive

3 weeks ago


Belfast, United Kingdom Capita Full time

We are looking for an Enquiries Executive to join our team. This role is a mixture of office and home based, with office time required at Beacon House, Belfast.

If you love customer service and have an interest in current affairs and the media - this could be the role for you

**Job title**:
Enquiries Executive

We are looking for an Enquiries Executive to join our team. It is a 6-month secondment, with the possibility of extension or being made permanent. This role is a mixture of office and home based, with office time required at Beacon House, Belfast.

If you love customer service and have an interest in current affairs and the media - this could be the role for you

**What will you deliver?**
- Provide the Enquiries Manager and your team with support for the Enquiry Service
- Queue and bulk case management
- Quality checks and coaching others trained in the Enquiry Service
- Monitor and identify common themes and trends
- Own, maintain and lead the online self-service i.e. FAQ Process
- Liaise with our client and stakeholders and other teams within our business

**What can we offer you?**

In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. Also, on offer is a salary of £21,314 with benefits package, including:

- 23 days leave (pro-rata) with 8 bank holidays, which increases after two years
- Internal and companywide awards initiatives with the opportunity to win retail vouchers and be recognised and celebrated for your great work
- Employee Assistance Programme, the opportunity to buy extra leave, get discount on retail and leisure, company matched pension, enhanced life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more

**Who are we looking for?**
- Passionate about improving the customer experience and maximising customer satisfaction
- Ability to work in a high-pressured environment
- Authentic leader, with presence and active engagement with teams

**Who are we?**

We are a customer facing contract who work for our media client. Within our team, we are responsible for responding to enquiries, monitoring trends, copyright, FAQs, providing guidance to other teams. There are many other aspects to the contract including Tech Support, web publishing, providing audiences for shows.

**What’s next?**

**Equal Opportunities**

**Location**:
Belfast
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Fixed Term (Fixed Term)



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