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Housing Services Administrator Position

4 months ago

Birmingham, United Kingdom Nexus Housing Ltd Full time

As part of a multi-skilled team, Housing Services Administrators will be expected to deliver quality assistance to service users, meeting their needs as the first point of contact.

**Essentials**:

- Accuracy and attention to detail
- Well Organised
- Able to prioritise work
- Able to follow guidelines and procedures put in place by management
- Able to take instruction when needed in order to facilitate management

**General Duties & Responsibilities**:

- To maintain accurate records using facilities provided
- To liaising effectively with partner organisations (e.g. local authorities and other housing organisations)
- To ensure that appropriate filing systems (manual and computer) maintained
- To liaise with Housing Officers and liaising with appropriate teams as advised
- To provide administrative support to Housing Officers
- To work with other service areas to continually develop knowledge in order to provide the best possible frontline service
- Dealing with incoming queries through to resolution
- To adhere to Confidentiality and Data Protection Policies
- To strive to maintain the highest standards of personal integrity while ensuring agreed service standards are maintained.
- To work efficiently using initiative, whilst also working as part of a team
- To maintain a flexible approach to providing cover for other areas within the business during periods of sickness or annual leave
- To carry out any other duties consistent with the job purpose which may be required and to meet the needs of the business from time to time.
- To comply with our Health & Safety Policy
- To actively promote the Equality & Diversity Policy and practice in all aspects of the job role as it relates to colleagues, tenants, contractors, consultants and external agencies
- To ensure that access to information complies with Data Protection legislation at all times

**Job Types**: Full-time, Permanent

**Salary**: £9.00-£9.50 per hour

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

COVID-19 considerations:
Common surfaces are cleaned regularly. Hand sanitisers are available at all desks.

Ability to commute/relocate:

- Birmingham, B20 2JF: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available for immediate start? Do you live within the Birmingham area?

Work Location: One location