See more Collapse

Customer Support Administrator

1 month ago

Fareham, United Kingdom Adecco Full time

**Role**: Customer Service Administrator

**Duration**: 6 Months

**Location**: Swindon or Fareham (Hybrid Working)

**Rate**: £12.94 per hour

ASAP Start

**The opportunity**:
Adecco are currently looking for a truly customer focused person to join our Clients Customer Support team based Swindon or Fareham. You will be responsible for supporting our Customer Support and Customer Care teams with managing inbound mailboxes and,initial contact with customers to identify their needs following a complaint.

**Key Responsibilities**:

- Maintain mailboxes by setting up all new complaint cases accurately.
- Ensure post and general mailbox enquiries are passed to correct file handlers and misdirected items to the correct department.
- Update adjudicator and ombudsman decisions and deadlines on existing cases.
- Maintain internal records of adjudicator and ombudsman decisions and deadlines with information passed to Customer Care handler to action.
- Maintain handlers' cases by category and call for file requests.
- Make outbound calls to customers following a complaint to identify their needs.
- Support teams in collation of call for files and any additional requests for information on financial ombudsman cases.
- Follow procedures to ensure adherence to the relevant data protection and compliance policies.
- Recognise and escalate customer service issues that could impact customer outcomes and to maintain excellent service delivery.
- Achieve targets to maintain service levels, quality, and productivity standards.

**Your skills and experience**:
As an administrator in Customer Support, you will need to be customer centric with excellent customer and administrative skills. You will need to be able to produce quality work free of mistakes and discrepancies and cope with varying workloads whilst remainingcalm under pressure. Previous experience of a variety of Microsoft Office tools and Salesforce preferable but not essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

We have other current jobs related to this field that you can find below

  • Office Administrator

    1 week ago

    Fareham, United Kingdom Customer Service and Call Centres Full time

    **Job Title: Office Administrator** **Location: Fareham / PO15** **Hours: 8.30am to 5pm / Monday - Friday** **Pay: £12 per hour / weekly pay / Temporary** Our client has a temporary Vacancy in our Fareham branch for a temporary office administrator. Key support for the clients Service Coordination and internal sales process, training will be...

  • Office Administrator

    4 days ago

    Fareham, Hampshire, United Kingdom Customer Service and Call Centres Full time

    Job Title: Office AdministratorLocation: Fareham / PO15Hours: 8.30am to 5pm / Monday - FridayPay: £12 per hour / weekly pay / TemporaryOur client has a temporary Vacancy in our Fareham branch for a temporary office administrator.Key support for the clients Service Coordination and internal sales process, training will be provided. Arranging collection of...

  • Customer Support Administrator

    2 weeks ago

    Fareham, United Kingdom Adecco UK Full time

    **Role**: Customer Service Administrator **Duration**: 6 Months **Location**: Swindon or Fareham (Hybrid Working) **Rate**: £12.94 per hour ASAP Start **The opportunity**: Adecco are currently looking for a truly customer focused person to join our Clients Customer Support team based Swindon or Fareham. You will be responsible for supporting our...

  • Sales Administrator

    3 weeks ago

    Fareham, United Kingdom Reed Business Support Full time

    Sales Administrator - Fareham An established and successful fabric wholesaler in Fareham is recruiting a Sales Administrator to join their friendly and welcoming team. You will join a lovely working environment, a close-knit team and have access to an extensive benefit list. Key Responsibilities - Play a key part in the administration across the company,...

  • Customer Service Administrator

    4 weeks ago

    Fareham, United Kingdom Wild Recruitment Full time

    Go Back - Shortlist - Apply **Customer Service Administrator**: **SC/CustServ/FarehamX_167576057**: Salary Package: Up to £23000 per annum + 25 days holiday Location: Fareham, England Consultant: Sian Cox Posted: 07/02/2023 Description: My client is a UK leading industrial business who are recruiting in their Segensworth / Fareham branch. They are...

  • Customer Service Administrator

    7 days ago

    Fareham, United Kingdom Page Personnel Full time

    The chance to work with a great team - Must have strong customer service skills **About Our Client**: As the Customer Service Administrator you will be responsible for: - Working closely with the UK Brand Manager - Processing customer orders and preparing shipments - Checking order balances and discount levels for customers - Dealing with customer...

  • Administrator - Customer Service

    2 weeks ago

    Fareham, United Kingdom Pertemps Southampton Full time

    Administrator - Customer Service £20,000 - £25,000 per annum Permanent Fareham, Hampshire Pertemps are currently recruiting for an Administrator - Customer service professional for a key client of ours based in Fareham, Hampshire. This will be a permanent role to start ASAP. The post holder will be working for an innovative manufacturing company. The role...

  • Customer Service Administrator

    2 weeks ago

    Fareham, United Kingdom Pertemps Basingstoke Full time

    Customer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator to join a catering and cleaning distribution business based in Fareham. This is a full-time permanent position. Responsibilities as a Customer Service Administrator: - Receive and process customer orders accordingly - Onboarding of new accounts - Answering...

  • Customer Service Administrator

    2 weeks ago

    Fareham, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a catering and cleaning distribution business based in Fareham. This is a full-time permanent position.Responsibilities as a Customer Service Administrator:- Receive and process customer orders accordingly- Onboarding of new accounts- Answering...

  • Customer Service Administrator Apprentice

    3 weeks ago

    Fareham, United Kingdom Peta Ltd Full time

    **About The Role**: Are you enthusiastic about delivering great customer service and becoming part of strong team to help drive business forward? Are you looking for a varied role that will expose you to other areas and divisions of the business to support with your all-round development? If so, the Customer Service Administrator Apprentice is for you. PETA...

  • Customer Service Administrator

    1 week ago

    Fareham, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a catering and cleaning distribution business based in Fareham. This is a full-time permanent position.Responsibilities as a Customer Service Administrator:- Receive and process customer orders accordingly- Onboarding of new accounts- Answering...

  • Customer Service Administrator

    4 days ago

    Fareham, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a catering and cleaning distribution business based in Fareham. This is a full-time permanent position.Responsibilities as a Customer Service Administrator:Receive and process customer orders accordinglyOnboarding of new accountsAnswering customer...

  • Customer Service Administrator

    3 weeks ago

    Fareham, United Kingdom Ridown Group Full time

    **Are you looking for an exciting part-time opportunity based in Whiteley?** **Do you have experience with Microsoft Excel, Office and Teams?** **Are you an effective communicator with a customer-centric mindset?** CyberSentry are looking for a full time Customer Service Administrator to join our small and dynamic team based in Whiteley. Ideally, you will...

  • Customer Service Administrator Apprentice

    4 days ago

    Fareham, Hampshire, United Kingdom Peta Ltd Full time

    About The Role:Are you enthusiastic about delivering great customer service and becoming part of strong team to help drive business forward? Are you looking for a varied role that will expose you to other areas and divisions of the business to support with your all-round development? If so, the Customer Service Administrator Apprentice is for you.PETA Ltd...

  • Patient Support Administrator

    3 weeks ago

    Fareham, United Kingdom Southern Health NHS Foundation Trust Full time

    **Job Summary** **£22,383 pro rata** We are looking for a friendly, enthusiastic and motivated person who enjoys part of a team. This is an opportunity to join the Fareham 2 Community Care Team as a Patient Support Administrator. You must have excellent communication and IT skills commensurate with this role. The position is based at Unit A6 Alpha Court...

  • Customer Service Administrator

    3 weeks ago

    Fareham, United Kingdom Ridown Group Full time

    **Are you looking for an exciting part-time opportunity based in Whiteley?** **Do you have experience with Microsoft Excel, Office and Teams?** **Are you an effective communicator with a customer-centric mindset?** CyberSentry are looking for a part-time Customer Service Administrator to join our small and dynamic team based in Whiteley. Ideally, you will...

  • Customer Service Administrator

    2 months ago

    Fareham, United Kingdom wild recruitment Full time

    We are currently working with a leading battery supplier in the UK who are looking for a Customer Service Administrator to join their Technical Sales team on a full-time, permanent basis. In this role, you would be reporting to the Technical Sales Manager and your responsibilities would include: - Being the first point of contact for all customer queries...

  • Customer Service Administrator

    4 days ago

    Fareham, Hampshire, United Kingdom Ridown Group Full time

    Are you looking for an exciting part-time opportunity based in Whiteley?Do you have experience with Microsoft Excel, Office and Teams?Are you an effective communicator with a customer-centric mindset?CyberSentry are looking for a full time Customer Service Administrator to join our small and dynamic team based in Whiteley. Ideally, you will have experience...

  • Patient Support Administrator

    5 days ago

    Fareham, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full time

    Job Summary£22,383 pro rataWe are looking for a friendly, enthusiastic and motivated person who enjoys part of a team. This is an opportunity to join the Fareham 2 Community Care Team as a Patient Support Administrator. You must have excellent communication and IT skills commensurate with this role.The position is based at Unit A6 Alpha Court (Segensworth)...

  • Sales Support Administrator

    3 weeks ago

    Fareham, United Kingdom Peoplecom Ltd Full time

    Sales "sales administrator" "Sales support" orders "order desk" "sales co-ordinator" **Sales Support Administrator for a major UK cyber security solutions provider** **Up to £25k plus benefits** **Fareham** **Key Responsibilities**: - Work with the sales team to review and send order forms, checking for accuracy and clarity, to ensure that the...