Call Centre Agent

3 weeks ago

Worthing, United Kingdom Cabot Financial Full time

There has never been a better time to join Mortimer Clarke Solicitors (MCS) as we expand our already thriving Customer Operations department. We are on the lookout for committed and determined individuals to join our vibrant call centre in our Worthing office.

**What you’ll be doing**
- Handling **inbound and outbound** calls
- Providing **exceptional customer service **via telephone
- Tailoring affordable **repayment plans** to help our customers on the road to financial recovery

You don’t need previous call centre experience as full training is provided, but you must be comfortable speaking on the phone and some customer service experience is desirable. What’s most important is that you have a strong work ethic, you are self-motivated and driven, you are customer focussed and you have a desire & willingness to learn.

You’ll spend the first 5 weeks in office for training Mon-Fri between 9-5. Once you’re ready to go you’ll move into our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open Mon-Fri between 8am-8pm and you’ll work an early week between 8am and 4.15pm, a late week between 12pm and 8pm and 1 in 3 Saturdays 9am-1pm (40 hours per week).
- Please note that you need to be over 18 and we are unfortunately unable to accommodate any holiday during the first 6 weeks training period._

**The Fun Facts**:
We recognise that it’s our customer facing colleague’s amazing efforts, hard work and dedication that sets us apart from the rest, so we offer an excellent salary and benefits package, including:

- A competitive starting salary of £25,272 depending on experience, with an opportunity to increase over time.
- Performance related bonuses, including a monthly bonus which also increases in line with base salary.
- 30 days holiday including all bank holidays and the opportunity to take an additional 5 days unpaid holiday each year
- Hybrid working Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance but we won’t compromise on support whether you are in or out of the office and this will be available as and when you need it
- Discount and cash back on hundreds of high-street shops
- Insurance - healthcare cash back plan, travel insurance, life assurance
- Lots of great monthly incentives where you can win a range of prizes including Amazon vouchers and early finishes
- A paid volunteering day each year - these are great fun
- Lots of opportunities to top up your monthly income with overtime

**Next steps**:
If this sounds like you and you have got what it takes, come and join our rapidly expanding company We are looking for people to interview with us ASAP
- CCAWOR 1_

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