Call Centre Customer Agent

4 weeks ago

Worthing, United Kingdom Cabot Financial Full time

**Location**: Worthing, West Sussex, United Kingdom
- **Earnings**: £25272.00 to £26104.00

Are you a Call Centre Agent looking for a new exciting opportunity in Worthing, BN11 1QP, UK. Why not join our Mortimer Clarke Solicitors Customer Operations team as a Call Centre Agent?

We’re looking for people with customer service experience, comfortable working in a targeted environment,** **who are equally happy to work both on inbound and outbound dialler based calls.

**What we offer**:
We recognise that it’s our customer facing colleague’s amazing efforts, hard work and dedication that sets us apart from the rest, so we offer an excellent salary and benefits package, including:

- **Competitive starting salary of £25,272** depending on experience, with an opportunity to increase over time.
- **Performance related bonuses**, including a monthly bonus which also increases in line with base salary.
- **30 days holiday including all bank holiday**s and the opportunity to take an additional 5 days unpaid holiday each year
- **Hybrid working** Once our new starters are competent in their role, which could take between 6-9 months, we offer employees the ability to blend between office and home working for better work life balance
- **Discount and cash back** on hundreds of high-street shops
- **Insurance** - healthcare cash back plan, travel insurance, life assurance
- M**onthly incentives** where you can win a range of prizes including Amazon vouchers and early finishes
- **A paid volunteering day each year** - these are great fun
- Lots of opportunities to top up your monthly income with overtime

**What you’ll be doing**:

- Handling **inbound and outbound** calls
- Providing **exceptional customer service **via telephone
- Tailoring affordable **repayment plans** to help our customers on the road to financial recovery

You’ll spend the first 5 weeks in office for training Mon-Fri between 8am-4pm. Once you’re ready to go you’ll move into our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open Mon-Fri between 8am-8pm and you’ll work an early week between 8am and 4.15pm, a late week between 12pm and 8pm and 1 in 3 Saturdays 9am-1pm (40 hours per week).

There has never been a better time to join Mortimer Clarke Solicitors (MCS) as we expand our already thriving Customer Operations department.

We are on the lookout for committed and determined individuals to join our vibrant call centre in our Worthing, UK office.
- Please note that you need to be over 18 and we are unfortunately unable to accommodate any holiday or time off during the first 6 weeks training period._

**Next steps**:
If this sounds like you and you have got what it takes, come and join our rapidly expanding company We are looking for people to interview with us ASAP
- CCAWOR_

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