On Board Host/hostess

5 months ago

York, United Kingdom Rail Gourmet Full time

**Join Rail Gourmet - Catered to You and Your Career**

Rail Gourmet UK is seeking a motivated individual to join our team as **On Board Host for TransPennine Express (TPE) at York Station.**

**Hours**: Permanent Full Time 40 hours
**Shifts**: Rotational Shifts between 5 AM to 10 PM, including some weekends
**Pay Rate**: £ 12.00 per hour plus commission

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

**AS AN ON BOARD HOST YOU’LL**:

- Provide 'at seat trolley service' on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.

**REQUIREMENTS FOR ON BOARD HOST**:

- Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

**WHY JOIN US?**

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

- Employee Discounts: Enjoy up to a **50% discount** on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- Meal Perks**:Free **meals during work hours.
- **Learn while you Earn**: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us **70% of our Managers are internal promotions.**:

- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with **£400 for successful referrals.**:

- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Employee Recognitions: Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
- Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives._

**Salary**: £12.00 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Supplemental pay types:

- Commission pay
- Performance bonus

Reference ID: 6107

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