Host/hostess

6 months ago

York, United Kingdom The Cut & Craft York Full time

The Cut & Craft is a premium casual dining restaurant. Our York City Centre site is a stunning restaurant located on St Sampson Square.

You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails, local craft beers and extensive wine menu.

A Cut & Craft host is usually the first and last point of contact to the guest and vital in creating that first and never-ending last impression.

Hosts should be welcoming, friendly and helpful. Hosts are required to champion the booking system and the The Cut & Craft service criteria. The purpose of the role is greeting guests, deal with enquiries, answering telephones and take bookings both face to face and over the telephone.

**Department**
Front of House

**Line Manager & Key Relationships**
Restaurant Manager, Guest Experience Manager, General Manager

**Day & Work Patterns**
Monday
- Thursday evenings

**Key Competencies**
Presentation, Communication Skills, Excellent Telephone Manner, Friendly and Attentive.

**Qualifications**
N/A.

**Hours**:
18-20 hours.

**AREAS OF RESPONSIBILITY**

**Answering Telephones**

Answering telephones to the company standard, being friendly, polite and helpful.

**Taking and Handling Reservations/ Enquiries**

Hosts will be fully trained on how to use the booking system. You will be expected to make reservations and answer guest enquiries in relation to bookings.

**Assist the Guest Experience Manager**

You will often be required to assist the Guest Experience Manager (GEM) in any upcoming events / pop-ups.

**Assistance in the Restaurant during service**

Assisting servers and management staff during peak business hours such as helping to relay and set tables.

**Champion Service for The Cut & Craft**

Hosts are often the first and last encounter a guest has with our brand. Its therefore vital that all hosts champion Cut & Craft Service and are always presentable, genuine and friendly.

**Why The Cut & Craft?**

As a member of the team at The Cut & Craft you will join a team of passionate, guest obsessed and like-minded individuals who all share the same passion for hospitality, elevated service and a never-ending desire to succeed.

Industry leading pay

Christmas Incentives and monetary bonuses (We pay extra per hour over the festive period)

Guaranteed Birthday and the following day off work. We love to celebrate so expect a gift from us too

Social events, outings and an annual business ball like no other

Access to our training hub with an array of courses so you can advance your knowledge and passion

Closed Christmas and New Year’s Day

Staff Discounts

In house incentives with the potential of cash bonuses

Opportunity for career progression - 90% of our teams have been promoted within.

**Job Types**: Part-time, Permanent

Pay: £9.60-£12.44 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime

Schedule:

- Day shift
- Night shift
- No weekends

Application question(s):

- Do you have a year of hosting experience?
- Have you used Open Table before?

Work Location: In person

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