Video Receiving Operator

4 weeks ago

Boston, United Kingdom GBSG Ltd Full time

**Full Time: 4 days on 4 off, 4 nights on 4 off. 12hr shift (30minute break)**

**Salary: £10.94 per hour.**

As an overview, Operators must demonstrate all the responsibilities of the role to a satisfactory standard and ensure that all processes are followed 100% correctly to the process/standard.

**CCTV**

Ensure customer service is delivered to a high standard. Monitor Closed Circuit Television (CCTV) camera activations, ensuring that appropriate responses are initiated as defined by the operational Code of Practice.

**Intruder/Fire/PA**

Monitor Intruder/Fire/PA alarms ensuring that appropriate responses are initiated as defined by the operational Code of Practice.

**Remote Guarding**

Provide security for access-controlled sites in place of manned guarding. Ensure that sites are only accessed in line with the customers’ instructions and that any breaches of security are reported immediately.

**Guarding**

Ensure that the Team Leaders are supported in their management of Guards and Mobile Drivers on shift.
- NB. Sites will change from time-to-time in accordance with customer/assignment changes. You need to ensure that all changes to assignment instructions, keyholding’s and computer-based site instructions are identified, and that this information is passed on to the Team Leader/Supervisor in order that they can be updated appropriately. If there is ambiguity due to incorrect/out of date information, you need to ensure that guidance is sought, and clear instructions given to resolve the task._

**Essential Requirements**:

- Hold a Public Space Surveillance Licence/CCTV Licence (or willing to acquire).
- Must live within 30 minutes commute of Donington, PE11 4TA.
- Able to work effectively in a team and demonstrate good communication and a strong team spirit.
- Able to display a positive culture.
- Possess an excellent telephone manner.
- Demonstrate good attention to detail and report inaccuracies so that continuous improvement is maintained.
- Willingness to work on shift rotation including nights, weekends, and public holidays.

**Desirable Requirements**:

- Have previous experience of customer service industry.
- Have experience as an operator with a good understanding of the systems in use.
- Possess an understanding of the relevant Standards and Legislation.
- Have lone working experience or an understanding of standards and processes to be followed.

**About GBSG**

At GBSG we offer a range of services to ensure that our customers feel safe and secure, whether at home or in the workplace. Our extensive range includes intruder alarms, fire alarms, CCTV systems, access control, guarding services and keyholding. With over 30 years’ experience, we are proud to have built our reputation on providing security solutions that offer real long-term value, are reliable and easy to use. Whether you’re a homeowner or a national business we will provide security solutions that are tailored to your individual needs. It’s this approach, plus provision of a 24-hour emergency security engineer call-out service, that sets us apart from the crowd. We also provide monitoring services through our NSI Gold standard monitoring station, which is manned 24 hours a day, 365 days a year.

**Benefits**:

- MHFA England Mental Health First Aiders
- Free Parking
- Perks at work - Discounts
- Corporate Clothing
- Professional Development
- Pension
- HSEQ Committee & Employee Representatives

**Job Types**: Full-time, Permanent

**Salary**: £10.94 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift

Application question(s):

- 30 mins from Donington, Lincs, PE11 4TA

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: Video Receiving Operator

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