Motor Claims Handler
5 months ago
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role
**What you need to know**:
We are seeking a Credit Hire motor claims handler with a wide ranging skill set and experience of managing credit hire claims and third party property damage claims (latter is optional).
The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.
Manage a portfolio of credit hire claims of most complexity and value
Managing claim enquiries, coverage determination, quantum analysis and legal liability assessment and providing a strong standard of customer service.
Ensuring effective vendor and litigation management on motor claims within your allocation.
Timely, accurate and customer focused claim resolution
Effective communication on specific and broader motor claims to internal stakeholders and external stakeholders.
Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF)
Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
Work as part of a team and support colleagues so that overall team effectiveness is advanced
Culture - Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro-active claims handling service.
Foster good relationships with internal and external customers and drive excellent customer service.
**What we’re looking for**:
Proven experience in handling credit hire claims
Good understanding of the end to end motor claims procedures
Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc)
Detailed working knowledge of the legal and regulatory environment within which credit hire motor claims are handled.
Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
Strong policy language and interpretation skills for accurate indemnity decisions
Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.
Ability to contribute effectively within a team environment.
Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and
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