IT Service Delivery Manager
3 weeks ago
IT Service Delivery Manager
GBP40,000 to GBP50,000 DOE
Dartford/Hybrid
Bridge Recruitment are currently recruiting for an IT Service Delivery Manager to join a busy team supporting a number of customer accounts based in Dartford. Our client is a business to business and systems development consultancy, optimising automation andimplementing machine learning tools for organisations.
The IT Service Delivery Manager, will need to have experience in delivering successful customer accounts, supporting service quality and helping to define and deliver additional commercial assignments.
**Requirements**:
- Establishing service delivery processes
- Managing day to day relationships with customers
- Managing the performance of services to customers as agreed in the contract and ensure that service levels are achieved
- Carrying out regular service management reviews with customers
- Ensuring regular, thorough and fit for purpose performance reporting to customers
- Managing and contributing to the delivery of all agreed IT components in order to meet business objectives
- Identifying and implementing new opportunities
- Identify KPIs and key services
- Ensuring all identified KPIs are met or exceeded and ensuring customer success
- Reporting to internal senior members of staff on a monthly basis
- Comfortable communicating within the team and to external parties, including customers
- Great team spirit and a desire to achieve outstanding results
This will be a mix of mostly office and some home-based working, so UK based will be necessary and preferably within a commutable distance of Dartford.
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