Customer Service Apprentice
2 weeks ago
Our client is an established but expanding courier business based in London with an additional six offices in the Midlands and Southeast. They are currently looking for a Customer Service Advisor to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive attitude towards their work.
**Driving** - There is an opportunity to do some driving in this role (but not a compulsory skill) which would involve learning drivers’ routes and covering drivers making daily collections/deliveries.
**Job Role**:
- Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
- Ensuring the delivery of a quality customer experience on each and every communication.
- Communicating with suppliers to give our customer relevant updates and information.
- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
- Booking on jobs.
- Assisting customers with the company website.
- Liaising with drivers.
- Giving support to the Manager and sales staff as needed.
- Be proactive under pressure, show initiative in finding solutions for customers.
- Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
**Skills**:
- Confident communication skills.
- A strong listener, who can adapt to differing needs.
- Excellent spelling and grammar.
- Computer skills.
- Clean Driving License
**Job Types**: Permanent, Apprenticeship
**Salary**: £4.81 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dartford: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work Location: One location
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