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Credit Operations Specialist

4 months ago

Douglas, United Kingdom Lloyds Banking Group Full time

End Date

Wednesday 14 June 2023

Salary Range

£29,669 - £31,230

Agile Working Options

Hybrid Working

Job Description Summary

A full time role on the Isle of Man

**Job Description**:
In Lloyds Banking Group we put our customers interests at the heart of everything we do. We play a vital role in listening and understanding our customers individual circumstances, meeting their financial and service needs at first touch by providing the right outcome.

We have an exciting opportunity for a specialised role dealing with Customers in Financial Difficulty.

This is an excellent opening for a highly motivated individual to take a pivotal role supporting Islands Banking with our commitment to helping customers during these challenging times.

The Islands business is the fastest growing business in Lloyds Banking Group so it’s a really great time to join and make a real difference.

With an employee benefits package you can tailor to suit your lifestyle, a role in Lloyds Bank International brings many exciting rewards...

For starters, we'll give you a competitive salary which also comes with a bonus opportunity of c5%.

As well as giving you the following benefits:

- Various share schemes.
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

You can use your Flex options to:

- Buy or sell holidays to suit - ideal for half terms or that mini break.
- Extend the free private medical cover you'll receive to family members.
- Obtain aA Flex Card providing up to 15% discount with over 70 well known retailers.

We also offer generous parental/ adoption leave policies.

So, you can be sure we're investing in your future.

You will manage a portfolio of customers across our Islands Community who have fallen into arrears with their lending products. This will require a proactive approach, demonstrating an understanding and commitment to delivering the best customer outcome.

Working collaboratively with colleagues and third parties, where appropriate, to help meet the current and future needs of customers whilst ensuring all regulatory requirements are adhered to.

We just need you to demonstrate the following qualities:

- Build & maintain internal / external relationships
- Communicate at all levels
- Take responsibility for queries / issues through to resolution
- Manage expectations of all internal and external customers
- Prioritise workloads
- Work to strict deadlines

You will be expected to have the following skills:

- Procedural/Product Knowledge
- Oral and Written Communication - Strong communication skills
- Organisational Awareness - Knows how to get things done and gain commitment
- Attention to Detail - Be able to complete reviews to a high standard and mitigate any risks

Full training will be given to the

If you have any queries about the role, please contact Gail Corrin for further information.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.