Customer Service Executive Digital/ Hybrid Working

3 weeks ago


Eastleigh, United Kingdom Dynamite Recruitment Solutions Ltd Full time

Customer Service Executive
- Digital / Hybrid working
Location: Eastleigh
There may be a possibility of Hybrid working after the first month which would be office based
Hours of work: Monday to Friday 37 hours per week between the hours of 8,30am and 5pm and once every 6 weeks you will work until 7pm on a Thursday and finish at 3pm on an alternative day

**Salary**: £10.50-£11.00 per hour initially although this will increase to approx £24500 after 3 months should you stay on
Start date: ASAP
Duration: 2-3 months initially
Dynamite Recruitment is delighted to be working in partnership with a well-established service provider who are based in Eastleigh and due to business growth our client is looking for a Customer Service Advisor to join their already successful team.
As a Customer Service Executive / Digital Customer Service Advisor you will be responsible
- To manage Facebook, twitter and live chat enquiries.
- To provide excellent front-line service and take ownership of any enquires from customers through to completion.
- To liaise with third parties to manage customers' expectations.
- To update customers and third parties.
- To manage and update the internal system with customer details and legal documents
- To manage diaries and schedule appointments
- you may assist with some calls where necessary
The ideal customer service executive will have/be
- Previous customer service experience
- Good communication skills and be very customer focused
- Be computer literate including Microsoft package
- Have a positive, 'can do' attitude.
- Be available asap
- Previous experience in assisting customers digitally would be an advantage but its not essential
If interested, please make contact with Fran at Dynamite Recruitment on.
INDDYN



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