Customer Service
3 weeks ago
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be working within a contact center environment responding to all types of B2B customer led correspondence so an ability to converse professionally both via verbal and written means is a must
Taking calls & answering emails from our Trade, Retail, Contracting and indirect B2B customers in relation to in and out of warranty claims, presale information or any other queries, provide a resolution or escalating to the appropriate team
~1st responder for technical queries, via email and telephone calls
~ Liaise with Sales Managers, Engineers, logistics and the wider Commercial Team to obtain a satisfactory outcome for both the customer and the business balancing customer expectations and commercial impact
~ Updating the B2B contacts record on a daily basis ensuring that all completed correspondence is recorded accurately and carrying out regular customer account reviews to ensure information is maintained
~ To work pro-actively providing feedback required and offer suggestions to improve the overall customer experience
~ Completing Reports & Report Issue – Excel use
Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively
Creative thinker, to be able to develop innovative ideas to improve customer service standards
There may be requirement to travel on occasion to other parts of business both within the UK and Ireland – this in not regular and notice will be given
Please note this role is hybrid following the completion of 4 weeks office based training
Monday to Thursday – 08.00pm finish in summer months)
Monday and Friday each week home working
Tuesday, Wednesday, Thursday in office
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