Customer Service Team Lead 25
7 days ago
Customer Service Team Lead up to - 27.5k + 1.5k performance bonus
We are recruiting for a motivated experienced Customer Service Team lead or an experienced Customer Advisor looking to progress into the next stage of their career.
You will oversee a small friendly team and your aim will be to maintain a high level of customer service while improving and developing the companies capabilities across the business.
You will be working for a company that holds an enviable position as the leading provider in their industry in he UK,
Main aspects of the role will be:
- Leading a team of three Customer Service Advisor's to assist customers with any
queries or enquires they may have
- Working closely with Transport Controllers to ensure customer’s services are completed
- investigate and resolve any customer issues
- Provide weekly reports based on phone activity data,
- Manage and maintain our reviews through a number of channels; Trustpilot, google,
Facebook etc.
You will also manage and motivate the team carrying out monthly 121s etc.
You will need to be a car driver or have your own transport due to the location
Someone who has worked within logistics, call centre, customer service or helpdesk is required for this position
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