Customer Care Advisor

3 weeks ago


Doncaster, United Kingdom big fish little fish Full time

We are currently working with one of the leading companies in the area of Renewable energy/heating solutions. They are looking to recruit a confident**Customer Care Advisor** to join their busy team.

**Role overview**:

- Ensuring that customers’ solar PV installations are completed in a professional and timely manner, with specific focus on projects that have proved challenging.
- Working with customers who have had an issue identified with their installation.
- Engaging with customers and other stakeholders to ensure complaints are resolved in a timely manner.
- Handling customer complaints professionally and solving challenging situations independently.
- Gathering information from engineers, customers and third parties.
- Maintaining and updating systems.

**Desired profile**:

- Excellent customer service skills.
- Confident computer skills.
- Ability to confidently make decisions in a pressurised environment and working to strict deadlines.
- Strong written and verbal communication skills.
- Self-motivated with a strong work ethic.
- Excellent attention to detail.
- Ambitions with a desire to succeed within the company.

This is a permanent, office-based position. Working at our client's offices in Doncaster Wheatley hall road DN2 area.

**Starting salary**:£23-25k per annum depending on experience

**Working hours**: full-time, Mon-Thu 9am-5pm + 8.30am-4.30pm on Fri

**Benefits include**: on-site car park, pension scheme, life assurance, 23 holiday days plus bank holidays



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