Customer Service Advisor

2 months ago

Doncaster, United Kingdom City & Guilds Full time

**Customer Service Advisor (maternity cover)**:
We are currently looking for a Customer Service Advisor to join Intertrain located in Doncaster.

Intertrain is a part of City & Guilds, and we are UK’s largest and rapidly growing Railway Training and Assessment provider.

This vacancy is initially offered as a 12 month contract to cover maternity leave.

This appointment will be made on merit.
- Business Unit
- Intertrain
- Experience
- Entry Level
- Salary
- £22670 per annum
- Type of role
- Maternity cover
- Full-time or part-time
- Full-time
- Location - Country
- UK
- Location - City
- Doncaster
- Closing date
- 04/05/2023
- Vacancy ref
- 7397
- Documents
- Role profile
(Word, 245.61kb)

**About The Role**:
**About You**:
**We are looking for an enthusiastic individual with excellent telephone manner, great attention to detail and ability to provide an excellent level of customer service to both external and internal customers.**

**The role would suit an individual with experience from a similar role but equally if you like the idea of working with people and you are passionate about great customer services experience then we would love to hear from you too.**

**Our Story and Mission**:
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, e-learning technologies, executive leadership development, technical training and consultancy.

**What We Offer**:
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. We offer 20 days annual leave plus bank holidays plus additional time off during the Christmas shutdown. The company is growing, and this may create an interesting career path for the employees who are performing well and who would like to build their long-term career with us.

**Next Steps and How to Apply**:

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