Student Finance Guidance and Admin Support

5 months ago

Glasgow, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 340751**Salary**:

- £28,341 - £30,323**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CS&TD - Individual Policy**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East Kilbride, Scotland, G79 1AAAbout the job

**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Student Finance Team is part of Individuals Policy Directorate (IPD) within Customer Strategy & Tax Design. We work closely with Student Loans Company and Department for Education (DfE) to help deliver the collection side of the United Kingdom’s Student Loans.

The Team is divided between two business areas:

- Live Services, who are responsible for coordinating the day to day running of the collection of student loans, including work planning and producing student loans guidance for all internal and external customers including Customer Service Groups (CSG) and Student Loans unit.
- Business Analysts, who are responsible for delivering on HMRC and DfE projects and change impacting student loans.

The team:

- Coordinates the activities of around 100 people, mainly in HMRC’s CSG Personal Tax operational unit, who support the collection of student loan repayments.
- Works with HMRCs Customer Compliance Group (CCG), IT stakeholders, across Government with the Student Loans Company and additional external stakeholders.

We have a culture of continuous improvement on the team where everyone is encouraged to contribute and influence change within a safe and supportive environment.

We are an inclusive team and celebrate and promote diversity. We are committed to ensuring everyone feels welcome, can contribute, and thrive.

We nurture talent, so if you have energy, passion and a drive for excellence, we want to hear from you.

**Job description**:
You will be joining our Live Services team within Student Finance team, a challenging environment where guidance and work planning can change at very short notice.

In this role you will principally provide a proactive supporting role to the guidance lead as well as administrative support across Student Finance Team.
- Undertaking a range of activities, ensuring existing guidance is factually correct, in date and new guidance is in place for all external and internal customers.
- Making HMRC’s student loans guidance simpler and faster for all customers. So, you will need to be able to produce clear and meaningful content with a strong focus on user needs.
- Taking new complex processes and language and make them clear and easy to act on, while maintaining factual accuracy.
- Providing input to all current and future HMRC and DfE projects, helping to ensure the safe landing of changes, using project management principles, to gain a full understanding of business needs and ensure delivery is on time and to agreed standards.
- Working closely with HMRC’s CSG operational teams involved in student loans work, ensuring they have skills and guidance to allow them to do their work. This may involve delivering and supporting classroom training, therefore good communication skills are needed.
- Working with key stakeholders to ensure new changes are fully scoped and impacts are understood.
- Being alert to any issues with business-as-usual processes, working with others to problem solve and identify tactical and strategic solutions.
- Dealing with technical student loan customer queries therefore knowledge of Student Loans systems, Self-Assessment and PAYE would be beneficial.
- Providing high quality, efficient and responsive advice, and guidance to the Ministerial Complaints Team.

Providing administrative support including arranging:

- Meetings, co-ordinating agendas, updating action logs, and minutes.
- Travel, crucial to delivering priorities by booking transport and accommodation.

To find more information about Customer Strategy & Tax Design please see the following CS&TD Careers ink: CS&TD Careers website

**Person specification**:
**Essential Criteria**
- Good written skills, ability to create written content that’s accessible and easy to understand.
- A proven ability to communicate clearly.
- Strong organisational skills, ability to prioritise your time effectively and show flexibility in pace and ways of working.
- Experience of using Microsoft Office software tools including Word and Excel.

**Desirable Criteria**
- Knowledge of Student Loans systems, Self-Assessment and PAYE.
- Experience of working positively in a team and managing relat

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