Customer Service Assessor
2 weeks ago
Red is recruiting for a Customer Service Assessor to join a company which administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary of £25,000- £28,000 per annum.
**Benefits and Package for a Customer Service Assessor**:
- **Salary**: £25,000 - £28,000 per annum
- **Hours**: 35 hours per week
Monday - Friday, shifts between 8am - 6pm, 1 in 4 Saturdays, 8am - 1pm (Saturday shift is paid time and a half)
- **Contract Type**:Permanent
- **Location**: Broad Quay House, Bristol City Centre
- On going training and professional enhancement opportunities
- Pension plan
**Key Responsibilities of a Customer Service Assessor**:
- Obtaining medical evidence from providers to substantiate claims decision/treatment
- Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims
- Arranging care with the appropriate medical teaM/Facility
- Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
- Dealing with queries in relation to clinical treatment or pre-authorisation requests
**Key Skills and Experience of a Customer Service Assessor**:
- Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous
- High standard of customer service and ability to demonstrate customer led thinking is required
- Good knowledge of Microsoft packages
- Able to work well both independently and as part of a team
- A high degree of accuracy and attention to detail is required
Red Recruitment (Agency)
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