Supply Chain Lead

4 days ago

Chelmsford, United Kingdom CHP Full time

CHP are an award winning, people focused organisation based in Chelmsford, Essex, and we are hiring. We have been providing more homes for people unable to rent or buy privately since March 2002 and we aim to build a home a day - 365 new homes per year.

We are looking for a Supply Chain Lead to:

- Support the Performance Manager (Planning and Logistics) to deliver and manage an effective supply chain / warehouse service for CHP Operational teams, external contractors, and customers.
- Manage and develop the team to achieve excellent customer service, meet business objectives and provide an effective support service to all Operations teams.
- Effectively manage supply chain invoicing processes and all systems, working in partnership with Digital and Transformation, Finance and suppliers, and providing support to Supply Chain Coordinators

There couldn’t be a more exciting time to join CHP as we are currently experiencing three times the growth of the industry average. Whilst our customers are at the heart of everything we do, we also aim to make sure our people are happy and healthy, so they can provide the best services. We facilitate collaborative working and host a range of learning activities to develop our people, support their career aspirations and professional qualifications as well as encouraging team building.

Our commitment to our people has been recognised for a number of prestigious awards. In 2018 and 2020 we were ranked a Top 100 Not-For-Profit Organisation to Work for by the Sunday Times and named a Top 25 Housing Association by 24housing magazine. We are a voluntary living wage employer and accredited as a Disability Confident Employer. With wellbeing being one of our top priorities, we aim to help our employees achieve a successful work/life balance with free and subsidised sports classes provided on our dedicated multi-activity outside space, these include netball, football and Pilates. We also offer all employees free fruit and refreshments, discounted gym membership and a cycle to work scheme

**Key relationships**
- Reports to the Performance Manager (Planning and Logistics)
- Responsible for team of Supply Chain Coordinators and Driver/Warehouse Assistants.

**Budget responsibility / expenditure authorisation**
- Authorised expenditure limits in accordance with CHP’s standing orders and financial regulations.

**Requirements**:
**Accountabilities**
- Manage, motivate and develop a team of Supply Chain Coordinators and Driver/Warehouse Assistants to ensure that key performance indicators (KPIs), such as customer satisfaction and right first-time logistics priorities and value for money are achieved within agreed timescales.
- Provide effective line management and support to the team delivering supply chain / warehouse services to achieve right first-time completion of jobs, monitoring, and reviewing performance and personal objectives, reviewing and updating procedures and work instructions. Implement relevant training to support achievement of the corporate plan and continuous improvement.
- Take ownership of managing calls/enquires from the operational frontline teams and suppliers to ensure resolution, as well as materials ordering within appropriate authorisation levels.
- Ensure that all areas of logistics are delivered to a high standard, professional, customer focused and efficient way which assists in achieving the best productivity of Operations teams.
- Ensure the team, suppliers and other visitors to the warehouse area comply with all health and safety requirements in line with CHP’s Health and Safety framework and statutory requirements, assisting in any related investigations.
- Lead by example to reinforce positive behaviours within Operations teams, suppliers and contractors, challenging any inappropriate behaviour.
- Ensure that all supply chain system administration and information is accurate, up to date, accessible and comprehensive in line with data legislation and regulations.
- Collaborate with colleagues in other teams to ensure operational delivery of materials required to allow completion of the work on the first visit and help to drive down end to end times for repairs.
- Liaise with Operational Supervisors to arrange transfer of material costs for cancelled/completed jobs.
- Undertake all stock takes in conjunction with Performance Manager (Planning and Logistics), Operational Supervisors and DLO Trade teams, monitoring stock held to ensure appropriate levels of emergency call-out and contingency items are maintained.
- Take responsibility, in conjunction with colleagues, for creating and implementing customer focussed business procedures / processes which ensure accurate / efficient work planning, administrative and support services, and eliminate any non-value-added activities, for Operational teams.
- Take responsibly for the health and safety of the warehouse and ensure that all employees are appropriately trained.
- Develop and maintain a thorou

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