Administrator

6 months ago


Edinburgh, United Kingdom William Purves Funeral Directors Full time

**About us**

William Purves has been guiding and supporting families through bereavement for five generations. Providing the highest standard of professionalism and a truly personal service, our business is driven by core values of compassion, dedication, integrity, and respect. The 'William Purves family' today comprises over 100 staff and operates throughout Scotland and across Northumberland.

**The Role**

As an Administrator within William Purves you will based between our Oakvale head office and across our Edinburgh and Lothians branches. You will work as part of a team of administrators within our Oakvale office and provide holiday cover in our branches throughout Edinburgh and Lothians. You will be the first point of contact for our clients in a role which requires a caring, professional manner and excellent communication skills. You will exemplify our company values using your expertise to innovate, improve and uphold the standard of care we dedicate to those in our care.

**Job description**

Answering and directing calls as required.

Dealing with visitors face to face confidently and courteously as well as direct them to the appropriate person efficiently.

Conducting client viewings as required.

Operating as part of a team and liaising with clients in support of the Funeral Director to ensure the effective organisation of funerals.

Work with our Funeral Directors to ensure that all administration is processed efficiently.

Liaise with all network offices to ensure good communication.

Updating data bases and paper systems

Preparing newspaper notices

Participating in marketing initiatives

Providing cover in branches as per the holiday rota

This role will involve periods of lone working

**Personal values and attributes**

Most importantly all our staff need to demonstrate the values of compassion, dedication, integrity and respect at all times.

You must have a kind, caring and compassionate nature.

An effective communicator with the ability to quickly and naturally establish meaningful relationships with clients and various stakeholders.

Previous experience in a customer facing role.

Excellent attention to detail.

Organisational skills and the ability to successfully multi-task and prioritise workload, manage own time effectively, adapt with flexibility and take ownership of projects and tasks.

Awareness of client confidentiality, information security and data protection.

**Salary and Benefits Offered**

Starting Salary of £21,000 to £24,000

Full-time 09.00-17.00 Mon-Fri. Saturday rota 09.00 to 12.00 1 week in 12

8% employer pension contribution

Financial Counselling

Group life assurance

33 days annual leave

Cycle to work scheme

Professional and personal development training opportunities

Uniform Allowance

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Can you reliably travel to provide holiday cover throughout Edinburgh and the Lothians?

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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