Senior Credit Hire Handler

4 weeks ago

Royal Tunbridge Wells, United Kingdom The AA Full time

**Company description**:
**Job Title**: Senior Credit Hire Handler

**Location**:Remote

**Salary**: Up-to £28,000

**Additional Benefits**:Up-to 10% Bonus

**Employment Type**:Permanent Full-Time

**AA Summary**

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Senior Credit Hire Handler, you’ll play a key part to our success and join us on this exciting motoring journey.

LI-THEAA #LI-Remote

**This is the job**:
We have an exciting opportunity for a Senior Credit Hire Handler you will be responsible for the continuous development of team members to maintain market leading cost control and world class customer service across the team.

As a Senior Credit Hire Handler, you will be responsible for inducting new team members, quality audits for the team, audit feedback, audit reporting and for providing training on any needs identified.

Through the development of departmental processes, training, and implementation of change, the Senior Credit Hire Handler will also be the technical point of referral for team members and will also manage a small complex portfolio of claims within their designated area.

**What will I be doing?**:

- Offering technical assistance to Credit Hire team members to maintain high-performance
- Documenting best practice and process maps
- Assisting in training of team members to ensure they can execute their roles effectively
- Assist with team audits to ensure ongoing competency whilst identifying training needs
- Responsible for the continued development of all team members
- To take an active role in the induction and training of new members of the team
- Reviewing payments for authorisation, rejecting if necessary and feeding back errors found
- Keeping in-touch with the market and industry with proactive commercial awareness
- Assists team leader and performs management duties in team leader’s absence
- Management of a portfolio within SLA
- Handle complaints escalated from the team

**What do I need?**:

- Experience working in a motor claims team for an insurer, especially in first notification of loss
- Proven track record of working to the highest standard and knowledge of all working practices
- Working knowledge of defending credit hire claims
- Excellent verbal and written communication skills with proven negotiation skills
- The ability to prioritise workload by recognising the importance of each task whilst adhering to deadlines and therefore
- Ability to take on increased ownership and responsibility when necessary

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