Care Coordinator

2 weeks ago

Warrington, United Kingdom Right at Home North Cheshire and Leigh Full time

Competitive Salary - up to £25k (depending on experience) - Ongoing support and development - Plenty of progression opportunities - A company who genuinely cares about your career development and a fantastic office environment.

This role will work alongside our existing care co-ordinator.

Are you looking to join a family-feel team that really values and appreciates their workforce?

Are you looking for an opportunity to grow and develop in a high-quality homecare business?

Right at Home North Cheshire and Leigh are an award-winning provider of premium quality care. We are looking for an experienced Care Coordinator to join our growing team to work alongside our existing care co-ordinator and office team.

We offer:

- Competitive Salary - up to 25k (depending on experience)
- Award winning training with access to online and in-person training courses
- Ongoing support with your work-life balance being a priority
- Opportunity to learn from other Care Coordinators across our network
- Be part of a really passionate team of care professionals
- Progression opportunities through our extensive career pathway

As a Care Coordinator for Right at Home North Cheshire and Leigh, you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable, calm under pressure and self motivated as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. We cover Warrington, Lowton, Leigh and Culcheth and the surrounding areas therefore local area knowledge is highly desirable.

Main duties and responsibilities:

- To be accountable to the Deputies and Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of "Good" CQC rating
- To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately with sufficient details
- Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
- Ensure the provision of high-quality care services to vulnerable people living in their own home
- Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
- Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
- To record all new Care Assistants and Clients on the system as soon as they are received
- Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Owner. Keeping accurate records.
- To identify and match the most suitable Care Assistants for each package
- To produce consistent ,as a minimum fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
- Accurately monitor and record Care Assistant holiday, sickness and absences.

Qualifications and Experience
- Experience in a customer service setting, building up relationships - Essential
- Use of a scheduling / HR / recording system - Use of People Planner and ACP Highly Desirable
- Relevant qualification, such as Business Studies or Social Care - Desirable
- Previous Domiciliary Care experience - Desirable

Skills and Attributes:

- Has the desire to make a real difference and greatly improve an already well-established business
- Excellent customer service, Professional with strong communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours on average one in 4 weekends
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple work loads

Please note, this is not a remote role, you will be required to work in our office in Lowton.

Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Employee discount
- Free or subsidised travel
- Free p

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