Waiting List Officer

2 weeks ago


Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Band 4 Waiting List Officer (Endoscopy)

**PLEASE NOTE**: This is a fixed-term post for 12 months.

An exciting opportunity has arisen for a Waiting List Officer to join the Endoscopy team.

The successful applicant will be responsible for booking all Endoscopic procedures across our sites. This will require excellent communication with the Trust's Multi-disciplinary Team, Consultants, and all supporting members of staff.

You will require a great understanding of the 18 week and 2ww rules, as well as the 31 and 62 day targets that we strive to deliver.

We are looking for a driven individual who enjoys a fast-paced environment and can work well under pressure; the ability to prioritise and multi-task are key components of the job.

You will need excellent administration and customer service skills, be a team player and provide expertise in the proactive management of the patient pathways.

Previous work within a medical setting is an advantage.

A strong working knowledge of Microsoft Office is essential.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

**Our values**: Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

The post holder will be a member of a professional team that provides comprehensive, high quality inpatient and day case waiting list management services for the Trust.

**Main duties include**:

- Adding/Removing/Dating patients on to the Patient Management System and electronic diaries ensuring patients are booked in compliance with the Patient Access Policy.
- Communicating with patients and carers to arrange/modify/cancel appointments and informing relevant hospital staff to ensure efficient use of facilities.
- The post holder will specialise in one waiting list area but must be able to manage a variety of others.
- To identify and resolve potential breach situations.
- To ensure efficient and optimal list utilisation to maxmise service potential and delivery to patients

Please refer to the attached Job Description & Person Specification for further details.


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