Branch Connect Officer

5 months ago

Manchester, United Kingdom Handelsbanken Full time

Job Introduction
Handelsbanken Branch Connect is a newly formed team, now situated within the banks Branch Network (UKB). It has been established to undertake a variety of administrative tasks on behalf of our branches with the aim of providing them with more time to have meaningful interactions with customers. This role provides the opportunity to join a team near the beginning of its journey, requiring both your initial and ongoing input into its operational processes as well as helping to forge strong, lasting relationships with our branch colleagues. The role will offer real variety in a unique, efficiency focussed environment, where the demands at the outset will quickly evolve as more tasks are identified for transfer. You can be part of a team that drives positive change to our branch colleagues.

Main Responsibilities
- Manage, provide feedback on and undertake a variety of Branch initiated administrative tasks to help support the branch network and create more capacity for deeper customer conversations - Tasks include account opening, audit letters, online banking registrations, certificates of interest and more.
- Take responsibility for previous branch support teams tasks by offering day to day support (both written and verbal) with; Duplicate statements, cancelling of recurring card transactions and assistance regarding log on card queries.
- Comfortable with utilising a workflow management tool and operating within a Service Level Agreement environment
- Familiar with Data handing and management to support branches automate and accurately store customer information
- Assist the UK PLC with a number of regulatory driven administrative tasks to minimise the impact on the branch network

The role is based at 101 Barbirolli Square in Manchester
- Enthusiastic and dynamic self-starter
- Strong customer service ethic
- Exceptional communication skills
- Excellent verbal and written communication skills: able to interact and deal with branch queries in a professional manner
- Ability to work well under pressure with attention to detail.
- Excellent organisational skills and the ability to manage a number of tasks.
- Confident, professional and friendly telephone manner
- Have high ethical and moral standards
- Be innovative and proactive
- Have good administrative order including adherence to all risk and compliance policies.
- Collaborate with others to achieve joint goals
- Strong decision making skills with the ability to demonstrate sound judgement, achieving the right business culture and behaviours.
- Be vigilant and of a questioning nature during the review of various systems and data sources to identify and assess ‘red flags’ and areas of concern.

The team will work closely together to build this business and the applicant must be assertive, flexible, proactive and conscientious with a positive attitude and be a strong team player.

About The Company
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Package Description
Competitive + Benefits

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