Customer Support Officer

7 months ago

Manchester, United Kingdom Handelsbanken Full time

**Job Introduction**:
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at anytime depending on the number of responses received.

Handelsbanken Customer Connect is a dynamic department within the Branch Network area providing both a range of telephony based services to our customers as well as administrative and advisory support to our Branch network. By striving to be a seamless extension of the branch, the role offers a blend of direct customer interaction as well as an opportunity to collaborate with our branches on a range of tasks. Due to the variety the role, you will have the opportunity to build lasting relationships across the Bank and deepen your knowledge of all our core systems. As the bank’s channel proposition develops to meet our changing customer demands, Handelsbanken Digital and Customer Connect are expected to spearhead this evolution and so the Customer Support Officer role is expected to provide ongoing challenge and stimulation in a fast-paced environment.

**Main Responsibility**:
Take calls from individual, corporate and potential customers related to:

- Payments & transfers
- Transactions and balances
- Cards
- Digital support
- Fraud
- Payment Monitoring
- Supporting Branch activities with existing and new initiatives
- Non-branch based interactions
- Providing customer solutions and spotting opportunities

Operate in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
- Enthusiastic and dynamic self-starter
- Strong customer service ethics
- Exceptional communication skills
- Knowledge of a customer support and branch environment
- Excellent verbal and written communication skills: able to interact and deal with queries in a professional manner with both customers and branches.
- Ability to work well under pressure with attention to detail.
- Excellent organisational skills and the ability to manage a number of tasks.
- Confident, professional and friendly telephone manner
- Have high ethical and moral standards
- Be innovative and proactive
- Have good administrative order including adherence to all risk and compliance policies.
- Collaborate with others to achieve joint goals
- Strong decision-making skills with the ability to demonstrate sound judgement, achieving the right business culture and behaviours.
- Be vigilant and of a questioning nature during the review of various systems and data sources to identify and assess ‘red flags’ and areas of concern.

The team will work closely together to build this business and the applicant must be assertive, flexible, proactive and conscientious with a positive attitude and be a strong team player.

**Compliance with the 6 Conduct Rules**
- Act with integrity;
- Act with due skill, care and diligence;
- Be open and co-operative with the FCA, PRA and other regulators;
- Pay due regard to the interests of customers and treat them fairly;
- Observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers.

**Core Values**
- Is business-oriented and focuses on the customer.
- Takes a long-term approach.
- Has the courage to make decisions.
- Is innovative and proactive.
- Takes responsibility for their own development.
- Has high ethical and moral standards.
- Likes good administrative order.
- Collaborates with others to achieve joint goals.
- Contributes to the development of operations and colleagues.

**Package Description**:
Competitive plus benefits

**About the Company**:
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

  • Customer Support Officer

    7 months ago

    Manchester, United Kingdom Peel Recruitment & Training Solutions Ltd Full time

    **We are currently recruiting for a Customer Support Officer in Manchester.** **Pay rate**: £14.50 per hour. **Hours**: Full time - flexible on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends for which you will receive 12.5% shift allowance. **Purpose**: To be the first point of contact for all customer and stakeholder...

  • Customer Support Officer

    7 months ago

    Manchester, United Kingdom Sanctuary Health Full time

    Looking to take your career to new heights? Look no further than Sanctuary Personnel, an esteemed and award-winning recruitment agency. With a TrustPilot score of 4.9/5 and over 400+ reviews, we are dedicated to connecting with talented professionals like you. We have an exciting locum opportunity for a Customer Support Officer with UK experience to join our...

  • Customer Support Officer

    6 months ago

    Manchester, United Kingdom Peel Recruitment & Training Solutions Ltd Full time

    **We are currently recruiting for a Customer Support Officer in Manchester.** **Pay rate**:14.50 per hour. **Contract duration**:Temporary ongoing **Purpose**: To be the first point of contact for all customer and stakeholder enquiries, ensuring excellent customer service is provided during every customer contact. **Duties**: - Effective use of a...

  • Customer Support Officer

    7 months ago

    Manchester, United Kingdom Handelsbanken Full time

    **Job Introduction**: Handelsbanken Customer Support is a dynamic department within the Banks Digital area providing both a range of telephony based services to our customers as well as administrative and advisory support to our Branch network. By striving to be a seamless extension of the branch, the role offers a blend of direct customer interaction as...

  • Customer Support Officer

    7 months ago

    Manchester, United Kingdom Handelsbanken Full time

    Job Introduction Handelsbanken Customer Support is a dynamic department within the Banks Digital area providing both a range of telephony based services to our customers as well as administrative and advisory support to our Branch network. By striving to be a seamless extension of the branch, the role offers a blend of direct customer interaction as well as...

  • Customer Support Officer

    7 months ago

    Manchester, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Support Officer / Admin - Communications & Customer Services** **Reference no: TFGM TCL 0007 8939 / 1** **Pay rate: £14.50 per hour PAYE** **Hours per week: 37 Monday - Sunday, 07:00 - 20:00** **This opening assignment is for 5 months** **City: MANCHESTER** **Work flexibly on a rota system...

  • Customs Coordinator

    3 weeks ago

    Manchester, United Kingdom Premier Work Support Full time

    Job Description Our Client who is based in Manchester is looking for a Customs Coordinator to join their office in Manchester.The role is to assist in areas of customs, directing and supporting multiple parties to ensure timely clearance of goods.Duties and Responsibilities To Co-ordinate Import and Export activities for the resident site, conforming to HM...

  • Customs Coordinator

    3 weeks ago

    Manchester, United Kingdom Premier Work Support Full time

    Job DescriptionOur Client who is based in Manchester is looking for a Customs Coordinator to join their office in Manchester. The role is to assist in areas of customs, directing and supporting multiple parties to ensure timely clearance of goods.Duties and ResponsibilitiesTo Co-ordinate Import and Export activities for the resident site, conforming to HM...

  • Customer Service Apprenticeship

    7 months ago

    Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Inbound Customer Support Officer

    7 months ago

    Manchester, United Kingdom Bennett Staff Full time

    Our very well Established client in Manchester City Centre require customer support officers to join them on a temporary basis. Immediate Start! Duties include Answering inbound calls Escalating complaints in the correct manner Written communication / Writing skills Must have good attention to detail Help plan Journeys Taking contactless...

  • Creative Support | Training Officer | Manchester

    4 weeks ago

    Manchester, United Kingdom Creative Support Full time

    We are looking for an inspirational, qualified trainer/practitioner with experience and knowledge of health and social care provision and management theory to develop and deliver training to our bright and enthusiastic staff teams.This is a central role within our staff development team and you will be based at our vibrant Stockport Head Office.Working...

  • Customer Support Officer/admin X6

    7 months ago

    Manchester, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Support Officer / Admin x6 - Customer Contact Centre** **Reference no: TFGM TCL 0008 8701 / 1** **Pay rate: £14.50 per hour PAYE** **Hours per week: 37 Monday - Sunday, 07:00 - 20:00** **This opening assignment is for 1-2 months** **City: MANCHESTER** **Work flexibly on a rota system between 7am...

  • Customer Support Officer

    7 months ago

    Greater Manchester, United Kingdom Transport for greater Manchester Full time

    Do you want to play a key role in shaping the future of travel in Greater Manchester? Are you passionate about helping people? Do you have strong organisational skills, customer service skills and excellent attention to detail and want to progress your career? If so, we’d like to hear from you. **About your role** It’s a really exciting time to be...

  • Customs Compliance Officer

    6 months ago

    Manchester, United Kingdom Detail 2 Recruitment LTD Full time

    **Customs Compliance Officer - Manufacturing - Greater Manchester - Up to £55,000.** **About the Company** Our client is a multinational business who are a worldwide provider of equipment and components used predominantly in the oil and gas industry. Due to growth, they are looking to add a **Customs Compliance Officer** to their team in Greater...

  • Customer Service Advisor

    3 days ago

    Manchester, United Kingdom Reed Business Support Full time

    I am currently recruiting for a customer service advisor (in the distribution centre) to work at my client, a leading housing organisation based in the M17 postcode of Manchester. **Duties will include**: - Liaising with customers effectively to provide high levels of customer satisfaction and commercial success - To provide product knowledge and support...

  • Customs Coordinator

    4 weeks ago

    Manchester, United Kingdom Premier Work Support Full time

    Our Client who is based in Manchester is looking for a Customs Coordinator to join their office in Manchester.The role is to assist in areas of customs, directing and supporting multiple parties to ensure timely clearance of goods.Duties and Responsibilities: * To Co-ordinate Import and Export activities for the resident site, conforming to HM Revenue &...

  • Environmental Support

    7 months ago

    Manchester, United Kingdom Waste Investigations Support & Enforcement Full time

    **Environmental Support & Enforcement Officer** **Manchester City Council** **£13.00 per hour, 40 hours a week, covering 4 out of 7 days.** Waste Investigations Support & Enforcement (WISE) are a leading supplier who work in correlation with many Local Authorities to help assist with the infamous issue of Fly-Tipping, Duty of Care, Littering & Dog Fouling...

  • Travel Safety Officer

    14 hours ago

    Manchester, United Kingdom Carlisle Support Services Full time

    Here at Carlisle Support Services, we are currently recruiting for Travel Safe Officers. This role is working on the Manchester Metro Tram Services serving the Keolis Amey Metrolink contract, along with delivering a secure service to our Client and Customers. This role is permanent and a fantastic opportunity for a Security, customer focused professional....

  • Claims Specialist

    2 weeks ago

    Manchester, United Kingdom Customer Labs Full time

    Job Title: Claims SpecialistAbout the Role:We're seeking a highly skilled Claims Specialist to join our Claims Academy in Manchester. As a Claims Specialist, you'll be responsible for handling motor claims, ensuring fair and timely settlements for customers while adhering to our claim ownership philosophy.Key Responsibilities:- Undertake roles in line with...

  • Revenue Enforcement Officer

    1 day ago

    Manchester, United Kingdom Carlisle Support Services Full time

    We are currently looking for Professional, energetic and enthusiastic people who are interested in pursuing a career in Rail. We have opportunities for immediate vacancies for Revenue Enforcement Officers who are able to work in the Manchester and surrounding areas. As an ambassador for both Carlisle Support Services and our prestigious client you must be...