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Customer Support Officer

7 months ago

Manchester, United Kingdom Peel Recruitment & Training Solutions Ltd Full time

**We are currently recruiting for a Customer Support Officer in Manchester.**

**Pay rate**:14.50 per hour.

**Contract duration**:Temporary ongoing

**Purpose**:
To be the first point of contact for all customer and stakeholder enquiries, ensuring excellent customer service is provided during every customer contact.

**Duties**:

- Effective use of a variety of contact channels in handling customer enquiries.
- Logging customer feedback relating to public transport.
- Customer Service.
- Handle all customer and stakeholder queries, requests and reports received to the Contact Centre, via telephone or in writing.
- Support service for colleagues in Travel shops.
- Complete relevant administration processes relating to contact centre services.

**Job Type**: Temporary contract

**Salary**: £14.50 per hour

Work Location: In person