Customer Experience Specialist

3 weeks ago


Alcester, United Kingdom Helping Hands Home Care Full time

Location: Support Office (Alcester)

Do you want to be a part of a company that promotes working in a friendly and supportive environment, where every day is different?

Do you love talking to customers and building relationships both internally and externally?

Would you like to be a part of our ongoing journey to support adults of all ages to maintain their independence and stay in the comfort of their own homes?

If the answer to these questions is yes, we would love to hear from you

The Customer Experience Team are on a mission to understand what's important to our customers and sharing this insight with the wider business. After all, who knows us better than our service users?

**Who You Are**

You will have the autonomy to plan out your day to ensure you achieve your daily/weekly tasks and be required to support our inbound service line, so having strong organisational skills and an ability to prioritise tasks in a timely manner, is essential.

**To be considered for this role you need to have**:

- Previous experience working in a customer service environment
- Excellent listening, verbal, and written communication skills
- Strong organisational skills and an ability to prioritise tasks in a timely manner
- Have a quality over quantity mindset
- Be a team player with a positive, helpful, and flexible nature
- Be able to handle challenging conversations in a calm and professional manner
- Good Microsoft Office skills
- CRM knowledge and experience is useful, although training will be provided



  • Alcester, United Kingdom Helping Hands Full time

    Location: AlcesterSince 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England...


  • Alcester, United Kingdom AVANT Full time

    For our client, international automotive powertrain components production, design, and supply company with headquarters in Germany, we are looking for a person for the position of Principal Engineer - Battery Systems. Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Employing nearly 900...


  • Alcester, Warwickshire, United Kingdom AVANT Full time

    For our client, international automotive powertrain components production, design, and supply company with headquarters in Germany, we are looking for a person for the position of Principal Engineer - Battery Systems.Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Employing nearly 900...

  • Client Manager

    1 week ago


    Alcester, United Kingdom Lawes Consulting Group Full time

    Purpose of role:Ready to make your application Please do read through the description at least once before clicking on Apply.Our client seeks to hire an experienced Account Manager to join their specialist High Net Worth team. This team is known for its dynamic, supportive, and experienced members who prioritise delivering excellent client service. As a High...

  • Sales Engineer

    3 weeks ago


    Alcester, United Kingdom Bennett and Game Recruitment LTD Full time

    Sales Engineer required for an established engineering company that provide innovative heat transfer solutions to a variety of industries worldwide. The ideal candidate will come from a similar background and be within a commutable of Alcester. Sales Engineer Position Overview Drive global sales initiatives Develop and maintain long-term relationships with...

  • Sales Engineer

    3 weeks ago


    Alcester, United Kingdom Bennett and Game Recruitment LTD Full time

    Sales Engineer required for an established engineering company that provide innovative heat transfer solutions to a variety of industries worldwide. The ideal candidate will come from a similar background and be within a commutable of Alcester.Sales Engineer Position OverviewDrive global sales initiativesDevelop and maintain long-term relationships with...

  • TIG Welder

    3 weeks ago


    Alcester, United Kingdom EMBS Engineering Full time

    TIG Welder Alcester £15 - £16 per hour Permanent Do you have TIG welding experience? Are you looking for a new challenge? EMBS Engineering are working in partnership with a leading global precision manufacturer that supply complex components to the Aerospace, Defence and Power industries. Due to the recent fast-paced growth of the business, our...

  • Helpdesk Coordinator

    4 weeks ago


    Alcester, United Kingdom Three Maintenance Services Ltd Full time

    Three Maintenance Services Limited are a premier commercial property maintenance company, providing nationwide facility management services to many of the UK’s largest blue-chip. Due to increased business, we are looking for a Helpdesk Coordinator to join their expanding team. **The Role**: As a Helpdesk Coordinator, you are very much the ‘face' of the...

  • TIG Welder

    3 weeks ago


    Alcester, United Kingdom EMBS Engineering Full time

    TIG WelderAlcester£15 - £16 per hourPermanentDo you have TIG welding experience?Are you looking for a new challenge?EMBS Engineering are working in partnership with a leading global precision manufacturer that supply complex components to the Aerospace, Defence and Power industries. Due to the recent fast-paced growth of the business, our client is looking...


  • Alcester, United Kingdom Page Personnel Full time

    The Credit Control Administrator is responsible for supporting the accounting and finance department in the health-care industry. The position requires a diligent individual with a keen eye for detail and an understanding of financial and administrative processes. Client Details Our client is a prominent figure in the health-care industry, with a sizeable...


  • Alcester, United Kingdom Midfurn Furniture Superstore Full time

    Due to an exciting and imminent expansion, we are recruiting for a full time (permanent) Administrator to support our vibrant and fast paced business. Established over 37 years ago, we are a family run, luxury furniture store located in Alcester, Warwickshire. **What does the role involve?** We are looking to recruit an Administrator to assist with the...


  • Alcester, United Kingdom Royal Shakespeare Company Full time

    **Do you enjoy meeting new people? Do you want to work in a creative environment? Are you a team player who thrives on delivering excellent customer service? Have you considered a role at the RSC?** The RSC is looking for enthusiastic, friendly, and efficient individuals to join our exclusive catering team, working in **our** iconic Rooftop Restaurant in...


  • Alcester, United Kingdom Page Personnel Full time

    The Credit Control Administrator is responsible for supporting the accounting and finance department in the health-care industry. The position requires a diligent individual with a keen eye for detail and an understanding of financial and administrative processes. Client DetailsOur client is a prominent figure in the health-care industry, with a sizeable...


  • Alcester, United Kingdom APN Recruitment Ltd Full time

    **Sales Propose Co-ordinator** **Alcester** Our clients are looking for a Sales Proposer coordinator. A face paced and motivated environment. Immediate start based in Birmingham city centre. **Duties include**: - All company activities related to sales, proposals, follow ups and order processing. - Representing company in customer facing meetings and...


  • Alcester, United Kingdom Smart 1 Recruitment LTD Full time

    Family owned manufacturing organisation (established 1983) requires an experienced **Administration Assistant** to join their rapidly expanding company. As**Administration Assistant**you will be providing administrative support to Accounts/Office Manager, acting as first point of contact for customer enquiries within a busy manufacturing environment. The...


  • Alcester, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. This store is a well-known supermarket,containing various items such as food, alcohol, and other high value stocks such as meat, all of...


  • Alcester, United Kingdom Bennett & Game Recruitment Full time

    **Mechanical Design Engineer** required to join a well-established design and manufacturer of production line machinery based in the Alcester, Redditch area. It is envisaged that the successful Mechanical Design Engineer will have experiencein the design of production line machinery or related products and be comfortable working with customers in a client...

  • Event Security

    7 days ago


    Alcester, United Kingdom Magister Events Full time

    Magister Events are hiring security officers to join us for an event at Ragley Hall in Alcaster on April 30th. We are looking for enthusiastic, professional, and customer-service oriented security officers to join our existing team. **The initial hire is for a one day event on April 30th. The shift will be a minimum of 12 hours.** **Requirements**: - Able...


  • Alcester, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. You will be monitoring various stocksuch as food, drink, and clothing. You will be representing BardWood and our client, providing a...


  • Alcester, United Kingdom Owen Daniels Consultancy Full time

    Are you an experienced Quality Systems Engineer with a background in Aerospace? Are you enthused by developing and ensuring compliance to aerospace quality standards? If so, we are supporting an environmentally focused, pioneering aerospace and power generation manufacturer with their search for an experienced and knowledgeable individual who will ensure...