Director of Sevice Management

Director of Service Management - £100,000 - £110,000 + Excellent Benefits
Overview:
A well established, leading financial technology company who provide cutting edge cloud solutions for global scale organisations are looking to on board a Director Of Service Management to join their growing team to help shape and mature there service managementfunction.
This position will be responsible for championing best practices and managing a team for the development of service management processes based on ITSM constructs.
Role & Responsibilities:

- Responsible for leading a team of professionals in the areas of service transformation, Service Management.
- Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery.
- Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams.
- Develop performance measures and consistently report metrics to IT Services Leadership team.
- Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
- Provide tactical and strategic recommendations based on ITSM key performance measures.
Essential Skills & Experience:

- Demonstrable experience in a Director or Head of Service Management position.
- ITIL V3 Expert Or ITIL V4 MP
- Experience of managing internal and external senior stakeholders.
- Demonstrated experience in leading process improvement and organization change initiatives.
Package:

- Salary: £100,000 - £110,000
- Stakeholder Pension
- Excellent benefits package
Director of Service Management - £100,000 - £110,000 + Excellent Benefits