Pb3, Charities Engagement Assistant, Eo, Perm

3 weeks ago

Bootle, United Kingdom Charity Commission Full time

**Details**:
**Reference number**:

- 299186**Salary**:

- £25,303 - £26,430- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- CC - Regulatory Services**Type of role**:

- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bootle, North West England, L20 7HSAbout the job

**Job summary**:

- Do you enjoy working with a diverse range of people from differing backgrounds to help them make a positive difference for charities and the communities they support?
- Are you a creative and flexible person with a positive approach to problem-solving particularly in relation to running in person and online events. Are you able to question established ideas and generate solutions to problems?
- Are you a great communicator who enjoys working collaboratively with internal and external parties, supporting a small friendly team and utilising relevant data and information to deliver a high standard of customer service?

The core focus of the Charities Engagement programme is to support charities across a range of communities with different and diverse needs which, in some cases, may be harder to reach due to heightened concern about the role and actions of the government and official bodies such as the Commission. The aim of the Charities Engagement programme includes supporting these communities by improving understanding of the role of the Commission and giving them and their trustees the tools that they need to succeed through engagement, outreach and regulatory advice and guidance; specific focus will be given to charities working internationally, representing faith communities and those involved in education. This also includes working to support the registration of faith organisations which are charities but not registered with the Commission.

You will support the team in their delivery of face-to-face and digital engagement activities so that they can operate to maximum efficiency and effectiveness - with a focus on international, faith and education charities. You will also provide administrative support to the programme of activities provided to faith organisations which are charities but not registered with the Commission to increase the number of registrations in this area.

**Job description**:

- Support the team’s timely delivery of the Charities Engagement programme aligned to the engagement strategy to strengthen standards of governance and accountability across international, faith and education charities, providing administrative support. Work with the Charities Engagement Team to assist in activities to identify and move unregistered faith charities into the regulatory space.
- Support the planning and organisation of digital and face-to-face Commission-owned events and one-to-ones. Assist in the delivery of such engagements as required, including providing event registration at face-to-face events, providing technical assistance for webinars, or producing meeting reports for one-to-ones.
- Support impact assessment of engagement activities by gathering, properly recording and presenting feedback from engagement activities, in line with agreed reporting processes, as well as identifying and developing opportunities to improve methods of obtaining feedback. Ensure that relevant information obtained as a result is shared with the team and provided to Head of Charities Engagement and Charities Engagement Manager for inclusion in quarterly reporting or other periodic reporting.
- Attend meetings and take minutes, both internally and externally, where appropriate. Ensure oversight of internal team records to ensure these are properly stored, promptly and accurately maintained and deleted as appropriate in line with the General Data Protection Regulation (GDPR).

**Person specification**:

- Ability to plan and prioritise competing demands, with a track record of delivering projects to agreed milestones and targets
- Ability to explain complex information, in a variety of media, including excellent written communications skills, professional standard of telephony; and ensure that the information is understood by the recipient
- Ability to manage and improve processes, presenting recommendations persuasively to more senior grades where potential improvements are identified.
- Ability to research, investigate and analyse facts and numerical data to inform and support effective decision-making.

**Experience**
- Experience in effectively managing a workload throughout its lifecycle
- Experience in maintaining a professional approach when presented with a challenging discussion/customer
- Experience in successfully delivering results and strong performance through team-based and partnership working.

**Technical**
- Ability to handle data and information sensitively in accordance with the business pro

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