Volkswagen Service Advisor

5 months ago

London, United Kingdom Citygate Automotive Full time

**Volkswagen Service Advisor**

**Citygate Volkswagen, West London**

**Basic Salary: £32,000**

**OTE - up to £48,000**

**Role overview**

As a Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same. Volkswagen is now consistently the largest car group in the world, with its iconic heritage, plus the over 158 billion pounds investment in Electric product as it pioneers the way to becoming a sole electric new car supplier by 2030 and Carbon neutral by 2050.

**Location**

The role is at Volkswagen’s European Flagship Dealership in West London Brentford, a state-of-the-art facility, with a 25-ramp workshop, its own multistory car park, and an indoor used car showroom. Whether it is grabbing a Camper Café Coffee or exploring our collection of special and unique classic Volkswagens, Citygate West London offers an experience for our customers and our staff that is unrivaled. A facility like this combined with the culture, ethos and people values which Citygate and our team at West London pride themselves on is a magical combination.

**Key responsibilities**

As a Service Advisor your key responsibilities will be:

- Provide best advice on any report repairs or additional service required, be able to sell with confidence and become their point of contact for the duration of their vehicle being within our Workshop.
- Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
- Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

**What’s in it for you?**

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

- Access to our in-house training academy for everyone
- Access to The Volkswagen National Learning Centre for specific roles
- Electric Vehicle (EV) Training levels 1- 4 for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

**About You**
- An ability to provide tailored customer service and upselling to a wide range of customers.
- Comfortable working to deadlines and managing customer expectations with regular communication and updates.
- Happy to manage your own workload and customer base

**Why Citygate**

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

**Job Types**: Full-time, Permanent

Pay: £36,000.00-£48,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

  • Volkswagen Service Advisor

    5 months ago

    London, United Kingdom Citygate Automotive Full time

    **Volkswagen Service Advisor** **Citygate Volkswagen, West London** **OTE - £36,000 - £48,000** **Role overview** As a Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a...

  • Volkswagen Service Advisor

    5 months ago

    London, United Kingdom Citygate Automotive Full time

    **Volkswagen Service Advisor** **Citygate Volkswagen, West London** **Basic Salary: £32,000** **OTE - up to £48,000** **Role overview** As a Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous...

  • Service Advisor

    2 months ago

    Downham, Greater London, United Kingdom CV-Library Full time

    Service Advisor Overview Our Volkswagen Bromley Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a...

  • Parts Assistant Apprentice

    6 months ago

    London, United Kingdom Volkswagen Passenger Car Apprenticeships Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...

  • Service Advisor

    3 weeks ago

    London, United Kingdom Group 1 Automotive Full time €35,000

    Service Advisor Overview Our Volkswagen Bromley Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a Service...

  • Service Advisor

    6 months ago

    London, United Kingdom Lookers Full time

    Overview Lookers Volkswagen Battersea Contract Type: Permanent, full time Salary: £36,800 OTE  (including £30,000 to £32,000 basic depending on experience, plus bonus) Hours: Monday- Friday 08:00- 17:30, Saturday 08:00 - 12:30 rota Lookers Volkswagen Battersea are recruiting for an experienced and dedicated Service Advisor to join our...

  • Service Advisor

    1 month ago

    London, Greater London, United Kingdom Lookers Full time

    OverviewLookers Volkswagen BatterseaContract Type: Permanent, full-timeSalary: £36,800 OTE (including £30,000 to £32,000 basic depending on experience, plus bonus)Hours: Monday-Friday 08:00-17:30, Saturday 08:00-12:30 rotaAs a Service Advisor at Lookers Volkswagen Battersea, you will be responsible for delivering exceptional customer service and ensuring...

  • Service Advisor

    3 weeks ago

    London, Greater London, United Kingdom Lookers Full time

    OverviewLookers Volkswagen BatterseaContract Type: Permanent, full-timeSalary: £36,800 OTE (including £30,000 to £32,000 basic depending on experience, plus bonus)Hours: Monday-Friday 08:00-17:30, Saturday 08:00-12:30 rotaWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Volkswagen Battersea. As a Service...

  • Sales Executive

    4 weeks ago

    London, Greater London, United Kingdom Marshall Motor Group Full time

    Job Title: Sales Executive - Volkswagen GatwickJob Summary: We are seeking an experienced salesperson to join our team at Marshall Motor Group as a Sales Executive for Volkswagen Gatwick.About the Role: As a Sales Executive, you will be responsible for providing a high-quality service to our customers, representing both Marshall Motor Group and...

  • Service Advisor

    4 weeks ago

    London, Greater London, United Kingdom Lookers Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our Aftersales Team at Lookers Volkswagen Battersea. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring that our customers receive a first-class experience throughout their vehicle's service and repair process.Key...

  • Service Advisor

    3 weeks ago

    London, Greater London, United Kingdom Lookers Full time

    Job SummaryWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Volkswagen Battersea. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them about warranty cover, and upselling additional parts and accessories.Key ResponsibilitiesBooking...

  • Volkswagen Passenger Cars Host

    4 weeks ago

    London, Greater London, United Kingdom TTEC Full time

    About the RoleWe're seeking a highly skilled and enthusiastic individual to join our team as a Volkswagen Passenger Cars Host at TTEC in West London, United Kingdom.Key ResponsibilitiesDeliver exceptional customer experiences through live virtual tours, ensuring a seamless and engaging experience for customers.Host live personal virtual tours in a Virtual...

  • Volkswagen Passenger Cars Host

    4 weeks ago

    London, Greater London, United Kingdom TTEC Full time

    About the RoleWe're seeking a highly skilled and enthusiastic individual to join our team as a Volkswagen Passenger Cars Host at TTEC in West London, United Kingdom.Key ResponsibilitiesDeliver exceptional customer experiences through live virtual tours, ensuring a seamless and engaging experience for customers.Host live personal virtual tours in a Virtual...

  • Volkswagen Passenger Cars Virtual Showroom Host

    3 weeks ago

    London, Greater London, United Kingdom TTEC Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our team at TTEC. As a Volkswagen Passenger Cars Virtual Showroom Host, you will be responsible for delivering exceptional customer experiences through our innovative Virtual Showroom platform.Key ResponsibilitiesHost live virtual tours to showcase...

  • Automotive Service Advisor

    3 weeks ago

    London, United Kingdom Group 1 Automotive Full time €35,000

    Service Advisor Our Volkswagen Bromley Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a Service Advisor at...

  • Volkswagen Passenger Cars Host

    4 weeks ago

    London, Greater London, United Kingdom TTEC Full time

    About the RoleWe're seeking a talented and enthusiastic individual to join our team as a Volkswagen Passenger Cars Host at TTEC in West London, United Kingdom.Key ResponsibilitiesDeliver exceptional customer experiences through our innovative Virtual Showroom, providing personalized tours and answering customer questions.Collaborate with the Live Tour Team...

  • Customer Service Assistant

    5 months ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    6 months ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Platform Support Advisor

    5 months ago

    London, United Kingdom Resident Advisor Full time

    Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a...

  • Receptionist - Volkswagen Bromley

    5 months ago

    London, United Kingdom Group 1 Automotive Full time

    **Receptionist** **Overview** Our Volkswagen Bromley Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a...