Service Advisor
4 weeks ago
Overview
Lookers Volkswagen Battersea
Contract Type: Permanent, full-time
Salary: £36,800 OTE (including £30,000 to £32,000 basic depending on experience, plus bonus)
Hours: Monday-Friday 08:00-17:30, Saturday 08:00-12:30 rota
As a Service Advisor at Lookers Volkswagen Battersea, you will be responsible for delivering exceptional customer service and ensuring seamless vehicle maintenance experiences. Our Aftersales Team is dedicated to providing top-notch service, and we're seeking a skilled and enthusiastic individual to join our ranks.
Responsibilities
- Booking MOTs, services, and other repair work for our customers
- Advising customers on warranty cover and upselling additional parts/accessories that benefit the customer
- Liaising with the Aftersales department to organize and schedule appointments based on workload and call volumes
- Managing a high-volume of customers daily, including telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the vehicle's time in the workshop
- Maintaining accurate customer records and updating systems when bookings are made
Qualifications
We're looking for a highly motivated and customer-focused individual with excellent communication skills and the ability to explain technical information in a clear and concise manner. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems. If you have a passion for delivering exceptional customer experiences and a strong work ethic, we'd love to hear from you.
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