Service Advisor
5 months ago
Overview
Lookers Volkswagen Battersea
Contract Type: Permanent, full time
Salary: £36,800 OTE (including £30,000 to £32,000 basic depending on experience, plus bonus)
Hours: Monday- Friday 08:00- 17:30, Saturday 08:00 - 12:30 rota
Lookers Volkswagen Battersea are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of a team of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager.
As a Service Advisor at Volkswagen, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Lookers
Responsibilities
Booking MOTs, services and other repair work for our customers Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes Managing a high-volume of customers daily as well as telephone calls and online booking queries Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars
If your skills and experience match what we are looking for, please
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