Operations Support Agent
6 months ago
**Job Description: Operations Support Agent**
CB Staffing Group are looking for a talented Operations Support Agent to provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Being part of the team you’ll ensure that customers urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package.
We also offer excellent career opportunities for those who are keen to progress in a supportive ''can do '' and rapidly expanding environment.
**Responsibilities**:
- Answering incoming calls from customers in relation to collection requests, along with delivery queries
- Sorting and allocating premium and distance deliveries
- Checking and investigating (when needed) failed deliveries/collections
- Prioritizing and re-allocating failures for the next day delivery as required
- Inputting data into our tracking system
- Maintaining clear and effective communications/collaboration with the team/managers and other depots
- Following company processes, procedures and controls as well as external regulatory requirements
- Providing support to your supervisor and team members as required within the location
- Complying with all local and corporate legal requirements
- Ensuring the safe and secure movement of all freight
- Providing customers with high-quality customer service and making every experience outstanding
**Requirements**:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficient in Microsoft Office Suite
- Knowledge of logistics and supply chain management preferred
- Ability to work independently and as part of a team
- Attention to detail and ability to follow processes and procedures
- Good problem-solving skills
- Flexibility to work on a rotating shift pattern
- Full training will be given
**Hours: 6am - 12pm Monday to Friday or 7am - 13:00pm Tuesday to Saturday**
**How to Apply**:
**Call the office**: 01257 442777
**Register online**:CB Staffing Group Ltd - Registration**
**Text**: Send your "**NAME**" and “**ADMIN**" to 07852383499**(Please note text only)**
**Job Types**: Full-time, Permanent
**Salary**: £12.51 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Leyland: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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