Hotel Receptionist

**About us**:
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

**Benefits**:

- Access to Hospitality Rewards; an online benefits portal (after probation completion)
- Employee Assistance Programme via Health Assured (after probation completion)
- Free meals whilst on duty
- Company events
- Company pension
- Cycle to work scheme (after probation completion)
- Employee discount (after probation completion)
- Free parking
- Life insurance (optional)
- Use of some of the facilities (after probation completion)
- Referral programme
- Company Sick Pay

**Responsibilities**:
Reporting to Front Office Manager whilst ensuring that best customer service is provided at all time and Hotel Reception is maintained in line with The Lensbury standards and policies.
- Greet and welcome guests in a friendly and professional manner.
- Check-in and check-out guests, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls, take messages, and handle guest inquiries promptly and efficiently
- Provide information about hotel facilities, services, and local attractions to guests
- Handle guest complaints or concerns with empathy and strive to resolve them satisfactorily
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction

**Requirements**:

- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with guests
- Familiarity with hotel reservation systems and basic computer skills
- Professional appearance and demeanour
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Strong problem-solving skills and the ability to remain calm under pressure
- Flexibility to work various shifts, including evenings, weekends, and holidays

Available contracted hours Full-Time 40h and Part—Time 16h per week

If you are passionate about providing exceptional guest service in a fast-paced hotel environment, we would love to hear from you.

**Job Types**: Full-time, Part-time

**Salary**: £22,714.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Teddington: reliably commute or plan to relocate before starting work (required)

**Experience**:

- hotel receptionist, or similar role: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person