Hotel Receptionist

1 month ago

Teddington, United Kingdom The Lensbury Full time

About us

Part of London + Regional Hotels, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food & Beverage and Spa offerings.

Key Responsibilities:

  • Provide all guests with a warm and efficient welcome
  • Deal efficiently with enquiries from guests and members in person and on the telephone
  • Make reservations, operating computerised advance reservations system
  • Process all financial procedures, ensuring accuracy and security at all times
  • Adhere to all department standards of performance

What are we looking for?      

  • Previous hotel reception experience 
  • Ability to converse effectively and competently with guests, members and colleagues
  • Excellent customer service skills and telephone manner
  • Accurate typing skills and knowledge of Word
  • Knowledge of Reservations systems software is an advantage (preferably Opera Cloud)

What's in it for you?

  • Access to Hospitality Rewards; our online benefits platform
  • Access to our Employee Assistance Programme (EAP) via Hospitality Rewards
  • Holiday based on 28 days’ holiday including public holidays per annum (pro-rata according to hours worked)
  • Free parking onsite
  • Free meals per shift
  • Refer a Friend incentive

 

 

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