Night Receptionist

About us:

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

Key Responsibilities:

• Deliver exceptional customer service and maintain high standards of professionalism and efficiency.
• Handle guest check-ins and check-outs, resolve guest concerns, and ensure that guest requests are fulfilled promptly and accurately, creating a positive and welcoming atmosphere.
• Work closely with the Night Security Officers to ensure the security and safety of the site during night time hours.
• Maintain clear and efficient communication between night reception, other departments, and management. Keep accurate logs of incidents, guest interactions, and daily activities.
• Handle escalated guest complaints or issues, providing effective solutions while maintaining a calm and professional demeanour.
• Perform administrative duties such as preparing reports, completing night audit procedures, updating guest profiles, and ensuring accurate and organised records.
• Conduct regular checks to ensure the quality of guest services, room cleanliness, and adherence to brand standards.
• Ensure compliance with hotel policies and procedures, particularly in relation to safety, security, and guest privacy.

What are we looking for?

• Must have hotel reception experience
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle stressful situations with professionalism.
• Knowledge of hotel management systems and software (Opera Cloud).
• Familiarity with security and safety protocols.
• Flexibility to work night shifts, including weekends, and public holidays as required.
• Attention to detail and organisational skills.
• Professional appearance and demeanour.

What's in it for you?

• Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
• Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
• Employee Assistance Programme (access for your family also)
• Online Benefits Portal
• Fully-funded Apprenticeships
• Free lunch and free parking
• Staff social events/parties/awards
• Cycle to Work Scheme