International Patient Relations Officer

1 month ago


Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

The Private Care Directorate is seeking an enthusiastic international patient relations officer to support the International Centre Team predominately at Sutton.
We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway from an enquiry to a hospital stay in a seamless manner, including working closely with other departments/consultants & their support services to make this process as smooth as possible for the patient.
Royal Marsden has an international reputation for providing the highest quality of care to patients, and responsibilities as international patient relations officer are to provide face-to-face, telephone and video interpreting services to Arabic speaking patients and their families.
The post holder will support the international patient activity across all sites and will be expected to cross cover within the Trust.

The role of the international patient relations officer is to provide face-to-face, telephone and video interpreting services to Arabic speaking patients.

international service provided to patients, families, and key stakeholders.

The post holder will support the international patient activity across all sites and will be expected to cross cover within the Trust for absent colleagues as and when required and to perform additional
duties in unforeseen circumstances.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For more information, please refer to the job description and person specification.
- To provide full Arabic interpreting services, including cultural support to the international patients and their families. The role involves complex medical interpreting, including sensitive interpretation of terminal conditions directly to patients and their families.
- To act as the main point of contact for international patients in Sutton.
- To assist patients to communicate to all parties (medical staff, pharmacy, dieticians, and all Allied health care professionals and support staff) involved in the holistic care of the patient.
- Ensure consent is understood by the patient or their chosen advocate.



  • Chelsea, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Care Directorate is seeking an enthusiastic international patient relations officer to support the International Centre Team predominately at Sutton.We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway from an enquiry to a hospital stay in a seamless manner, including working...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Care Directorate is seeking an enthusiastic Chinese (Mandarin or Cantonese) speaker patient relation officer to support the Chinese patients and the International Centre Team. The post holder will be responsible for ensuring the provision of an excellent standard of customer service to the international patient and the hospital colleagues. The...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Care Directorate is seeking an enthusiastic international patient relations officer to support the International Centre Team predominately at Sutton. We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway from an enquiry to a hospital stay in a seamless manner, including working...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    This post will be offered as a full-time position, the post holder would be responsible for working as part of the international patients Team. We are seeking an enthusiastic Arabic speaker Administrator to support the International Team. We aim to provide an exceptional service to international patients and service users by facilitating the patient...


  • Chelsea, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    This post will be offered as a full-time position, the post holder would be responsible for working as part of the international patients Team.We are seeking an enthusiastic Arabic speaker Administrator to support the International Team.We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are recruiting Guest Relations Officers Chelsea branch in London. Providing a responsive and caring reception and administration service to our patients and health care teams you will have experience of delivering customer service at the highest level. There will be a level of supervision and the opportunity to take on courses to develop within the Royal...


  • Chelsea, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are recruiting Guest Relations Officers Chelsea branch in London. Providing a responsive and caring reception and administration service to our patients and health care teams you will have experience of delivering customer service at the highest level. There will be a level of supervision and the opportunity to take on courses to develop within the Royal...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Care Directorate is seeking an enthusiastic international coordinator to support the International Centre Team. This post will be offered as a full-time position, the post holder would be responsible for working as part of the international patients Team. The post holder will work closely with International Centre Team and be the first point of...


  • Chelsea, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Care Directorate is seeking an enthusiastic international coordinator to support the International Centre Team.This post will be offered as a full-time position, the post holder would be responsible for working as part of the international patients Team.The post holder will work closely with International Centre Team and be the first point of...


  • Chelsea, United Kingdom Health Recruit Network Full time

    **Cosmetic Patient Coordinator Required in Chelsea - £30,000 - Monday to Friday** **Job Description (Cosmetic Patient Coordinator)** My Client is looking for a Front of House/Clinic Assistant to join our team. You will be responsible for providing a warm and welcoming welcome to our patients, as well as assisting the Aesthetician, Dermatologist and Doctor....


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The post holder will lead on the delivery of the International Strategy for the Private Care Division and will be responsible for building and strengthening external relationships with senior independent healthcare stakeholders within the UK and Internationally. With responsibility of increasing international activity and income to the Trust, the post holder...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Practice Educator for Deteriorating Patient, Sepsis and AKI. The post holder will be required to design and deliver training in practice for unregistered, registered Nursing and AHP staff on deteriorating patients in particular sepsis and AKI. The post holder will work collaboratively with the Clinical Education team,...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are looking for a hard-working and conscientious administrator to be responsible for providing administrative support to maintain our ISO Chemotherapy and Radiotherapy accreditations as well as the Quality Standard for Imaging (QSI). In addition to this you will work with the other administrators in the team as part of a ‘pooled’ administrative...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    An exciting opportunity has arisen to work within The Royal Marsden’s Quality & Patient Safety department. This B4 role will have a particular focus on administrative support for the PALS, Bereavement & Complaints teams. The role will also provide pooled administrative support for the wider department as and when needed. The post holder will play a key...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    An exciting opportunity has arisen to work within the Royal Marsden’s Quality & Patient Safety department. This Band 4 role will have a particular focus on administrative support for the Patient Safety team, including using Risk Management systems such as Datix to produce regular reports and action validation requests. The role will also provide pooled...


  • Chelsea, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    An exciting opportunity has arisen to work within the Royal Marsden's Quality & Patient Safety department. This Band 4 role will have a particular focus on administrative support for the Patient Safety team, including using Risk Management systems such as Datix to produce regular reports and action validation requests. The role will also provide pooled...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are looking for a hard-working and conscientious senior administrator to be responsible for leading a small team in providing administrative support to the Quality and Patient Safety teams. You must have excellent communication skills, a keen eye for detail, be adaptable, flexible, and innovative. You must have the ability to work on your own as well as...


  • Chelsea, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are looking for a hard-working and conscientious administrator to be responsible for providing administrative support to maintain our ISO Chemotherapy and Radiotherapy accreditations as well as the Quality Standard for Imaging (QSI). In addition to this you will work with the other administrators in the team as part of a 'pooled' administrative function...


  • Chelsea, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are looking for a hard-working and conscientious senior administrator to be responsible for leading a small team in providing administrative support to the Quality and Patient Safety teams.You must have excellent communication skills, a keen eye for detail, be adaptable, flexible, and innovative. You must have the ability to work on your own as well as...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are looking for a motivated and enthusiastic administrative operations manager to join the International Centre for Recurrent Head and Neck Cancer (IReC) at The Royal Marsden. IReC was set-up at The Royal Marsden in 2021 to accelerate research and improve outcomes for patients with rHNC. IReC has the ambitious aim of bringing together a team of talented...