Service Administrator

4 days ago

Poole, United Kingdom Flowbird UK Full time

All about the role of Service Administrator

Flowbird delivers solutions for smart cities on the move. Our Smart Transport solutions can be seen in world-class cities including London, Edinburgh, Paris, New York, Sydney, Rome, Brussels and Toronto. Flowbird is present in 4,000 towns and cities around the world. We employ over 1,000 people who create and deliver effective, high quality solutions for our clients.
Our market leadership is underpinned by a continuous drive to innovate and push the frontiers of what is possible in order to make our customers more successful. As a result, we are a thriving business that is investing strongly and building the team for both new opportunities and supporting existing ones.

Location

Our UK headquarters is based in Poole on the Dorset coast with its bustling quay, some of the best beaches in the UK and a stunning natural harbour. There is easy access to the Dorset countryside, the New Forest and the spectacular Jurassic Coast. Our main office is 1 mile from Poole railway station with good public transport links and close to both Bournemouth and Southampton international airports.

What will you do?

The Services Administrator will be responsible for the day-to-day administration of all service related administration activities within their nominated area of responsibility.
These currently include all Service Administration and many other UK company wide business activities including: Administration for the UK Service teams, Fleet Management, Invoicing and Payment.

This role may also include various administration duties for the wider Flowbird Transport business unit as and when required. Further responsibilities include:

- Contribute towards a service focussed and client-oriented approach. Promptly and professionally responding to both external and internal correspondence.
- Provide Administration to the fleet of company leased vehicles including liaising with lease companies, insurance brokers and repair centres.
- Data entry within the service management tool (ServiceNow).
- Maintain service management systems and databases as required.
- Interaction between other departments to ensure effective teamwork.
- Assist with ensuring all service invoices are raised and paid in full, at the agreed payment terms.
- General office duties including car hire and hotel bookings.
- Willingness to support the Services Department and to also assist other internal departments.
- Observe H&S requirements as advised by the QHSE Manager.

Who are we looking for?
- Strong administrative and organisational skills.
- Knowledge of appropriate software including Microsoft Word, Excel, Microsoft PowerPoint and Adobe Acrobat.
- Knowledge of ServiceNow would be an advantage but not essential.
- The ability to be self motivated and to work as part of a team.
- Excellent written and verbal communication skills.
- A good level of core IT skills specifically Microsoft Office.
- Good time-management skills, including the ability to work to deadlines with commitment to deliver on time and to the internal/external customer’s satisfaction.
- Good interpersonal skills and emotional intelligence.
- Ability to work within a demand led environment; demonstrating tenacity, self-motivation, adaptability and problem solving skills.
- A positive attitude and a ‘can do’ approach to challenges.

**Company Benefits**:
Be part of a great team, change the way people move around cities.
- 25 days holiday, plus Bank holidays, with the option to buy or sell days
- Up to 6% contributory Company pension scheme
- Life assurance of x4 annual salary
- Health Cash Plan
- Discounted gym membership with a company subsidy
- Six months Company sick pay
- Employee discounts
- Employee assistance programme available 24/7
- Flexible Benefits platform giving you the option to purchase additional benefits including critical illness cover, additional life assurance, dental insurance, health screening, cycle to work scheme, personal car leasing, breakdown cover, purchase of technology
- Paid Employee Volunteering days
- Hybrid working
- Additional Maternity / Paternity leave
- Free onsite car parking
- Free tea/coffee

Our culture and values

We work in partnership with our customers, colleagues and suppliers, listening and respecting one another, and consistently delivering on our promises. We are continuously creative, converting great ideas into greater value for our customers, for our customer’s customers and for our company. Our core values are Customer Satisfaction, Initiative & Teamwork, Honesty & Loyalty, and Commitment & Mutual Respect.

Our mission

Our mission is to make it easier, safer and quicker for people to access and use public transport and to provide operators with the tools and information they need to serve their customers better. In short, to make journeys easier.

Our global reach

Our Smart Transport solutions are in cities across the globe including London, Belfast, Edinburgh, Paris, New York, Pe

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