Sales and Service Administrator
7 months ago
Company Overview
Flowbird is the global leader in parking solutions; manufacturing, supplying, installing and maintaining the sectors most trusted payment kiosks for local authorities and private car park operators all over the world, and delivering a robust and market-leading software suite that supercharges car parks and connects historically static offline assets to an online audience of millions.
Role Summary
To coordinate and assist with the activities of the Sales and Service Administration team.
**Responsibilities include**:
Liaising with the customers and other Flowbird teams to complete all the necessary documentation. This includes detailed machine specifications and purchase orders to our factories in France and Sweden. Orders are then tracked through to fulfilment and invoiced accurately and promptly. The end to end process requires careful management to ensure customers are kept informed at all times and communication is a key part of this role.
Providing support to Service team relating to initiation of connectivity process, maintenance of customer records and onboarding for invoicing procedure; updating information on various systems to allow others in the business to track progress on Connectivity and invoicing, liaising with both customers and other business units to ensure records are kept up to date and accurate; compiling transaction data from various systems to produce accurate, timely invoices for customers on Connectivity Services; liaising across the different parts of the business in the UK, France and Sweden to facilitate services that are fully PCI compliant.
Data input is an important part of this role and requires a high degree of accuracy at all times. There are also a number of different systems to check and reconcile information across the business to ensure a complete record of all activities and services.
Duties will vary based on the daily needs of the Administration team, however the primary focus will be to maintain high levels of customer service at all times relating to New Machine and Spares orders.
Degree level or equivalent experience ideally in a similar setting
Significant previous experience of delivering positive results; achieving challenging KPI’s by constantly reviewing effective processes and procedures
Fully responsible for the accurate and timely invoicing for all revenue
Utilising good communication and interpersonal skills to build and maintain positive relationships with team members, internal departments, external suppliers and customers.
Able to communicate effectively through various channels, both written and verbal, demonstrating good decision making to choose the most appropriate method for the given circumstance
Core Skills & Abilities
- Previous experience of working as an administrator
- Experience of working within a team environment and alone
- Knowledge of Word, Excel, PowerPoint; Knowledge of Google Suite is advantageous
- Good communication and interpersonal skills, with a good telephone manner
- Organised, with an attention to detail
- Problem solver
- Quick to learn and drive new initiatives
- Able to work under pressure and to tight deadlines
- Ability to accept change and adapt accordingly
- Flexible, team player e.g. cover other areas as required
- Willingness to travel to other offices for team development e.g. Bristol (infrequent)
**Benefits**:
- Annual leave 25 days plus bank holidays
- Medicash Health Cash Plan
- Eyesight test via Specsavers and a contribution towards glasses
- Employee assistance programme
- Flu vaccinations yearly
- Vivup - discounts for shopping, cinema, gyms etc
- WeCare - 24/7 GP, mental health support and get fit programme
- Bike scheme
- Life assurance (4x salary)
- Pension - employer contribution up to 6%
- Volunteering Day (paid)
- Loyalty Awards
- Free parking onsite
- Christmas party contribution (or voucher/hamper)
- Future Learn - free and discounts courses
- Training & development
Reports to Sales & Service Administration Manager
-
Sales Administrator
4 days ago
Poole, United Kingdom Rubicon Recruitment Full timeSales Administrator, Poole, £30,000Our client, an established leader in the fire protection and security industry, is looking for a proactive and organised Sales Administrator to join their growing team based in Poole. This is an excellent opportunity to be part of a company that prides itself on innovation and delivering exceptional service. As Sales...
-
Sales Administrator
3 weeks ago
Poole, United Kingdom Rubicon Recruitment Full timeSales Administrator, Poole, £30,000 Our client, an established leader in the fire protection and security industry, is looking for a proactive and organised Sales Administrator to join their growing team based in Poole. This is an excellent opportunity to be part of a company that prides itself on innovation and delivering exceptional service. As Sales...
-
Sales Administrator
4 weeks ago
Poole, United Kingdom CV-Library Full timeSales Administrator, Poole, £30,000 Our client, an established leader in the fire protection and security industry, is looking for a proactive and organised Sales Administrator to join their growing team based in Poole. This is an excellent opportunity to be part of a company that prides itself on innovation and delivering exceptional service. As...
-
Sales Administrator
3 weeks ago
Poole, United Kingdom Rubicon Recruitment Agency Full timeSales Administrator, Poole, £30,000 Our client, an established leader in the fire protection and security industry, is looking for a proactive and organised Sales Administrator to join their growing team based in Poole .This is an excellent opportunity to be part of a company that prides itself on innovation and delivering exceptional service.As Sales...
-
Sales Administrator
3 weeks ago
Poole, United Kingdom Rubicon Recruitment Agency Full timeSales Administrator, Poole, £30,000 Our client, an established leader in the fire protection and security industry, is looking for a proactive and organised Sales Administrator to join their growing team based in Poole .This is an excellent opportunity to be part of a company that prides itself on innovation and delivering exceptional service.As Sales...
-
Sales Administrator
1 week ago
Poole, United Kingdom Collaborate Recruitment Full timeSales Administration support Customer Service and support - both over the phone and via email Project Administration - to support a busy team SALES ADMINISTRATOR JOB SUMMARY: As a Sales Administrator, you will be an integral member of the team, supporting the smooth running of a busy and dynamic department and providing a first-class service throughout. ...
-
Sales Administrator
3 weeks ago
Poole, United Kingdom Rubicon Recruitment Full timeSales Administrator | Poole | £28,000 Our client, a leader in supplying specialist products into various industries, has the requirement for a Sales Administrator to join their team. As Sales Administrator, you’ll be working with the dispatch team and factory as an integral part of the team, ensuring orders are administrated efficiently and within...
-
Sales Administrator
4 weeks ago
Poole, United Kingdom Rubicon Recruitment Agency Full timeSales Administrator, Poole, £30,000Our client, an established leader in the fire protection and security industry, is looking for a proactive and organised Sales Administrator to join their growing team based in Poole. This is an excellent opportunity to be part of a company that prides itself on innovation and delivering exceptional service. As Sales...
-
Sales Administrator
4 weeks ago
Poole, United Kingdom Rubicon Recruitment Agency Full timeSales Administrator, Poole, £30,000Our client, an established leader in the fire protection and security industry, is looking for a proactive and organised Sales Administrator to join their growing team based in Poole. This is an excellent opportunity to be part of a company that prides itself on innovation and delivering exceptional service. As Sales...
-
Sales Administrator
1 week ago
Poole, United Kingdom Rubicon People Partnership Full timeSales Administrator | Poole | £28,000 Our client, a leader in supplying specialist products into various industries, has the requirement for a Sales Administrator to join their team. As Sales Administrator, you'll be working with the dispatch team and factory as an integral part of the team, ensuring orders are administrated efficiently and within...
-
Sales Administrator
4 weeks ago
Poole, United Kingdom CV-Library Full timeSales Administrator | Poole | £28,000 Our client, a leader in supplying specialist products into various industries, has the requirement for a Sales Administrator to join their team. As Sales Administrator, you’ll be working with the dispatch team and factory as an integral part of the team, ensuring orders are administrated efficiently...
-
Service Administrator
6 months ago
Poole, United Kingdom Sandown Mercedes-Benz of Poole Full time**Service Administrator** **Mercedes-Benz of Poole** An opportunity has arisen to join us as a Service Administrator at Mercedes-Benz of Poole. The main purpose of the Service Administrator role is to assist and support the Service Team Managers and to maximise the sale of additional products and services, upsell work, tyres, purge products and service...
-
Sales Administrator
2 months ago
Poole, United Kingdom CV-Library Full timeJob Opportunity: Sales Administrator Location: Poole Salary: £24,495 Are you a detail-oriented, organised individual with a passion for providing excellent customer service? We are looking for a Sales Administrator to join our clients dynamic sales team! Key Responsibilities: Accurately process sales orders Handle customer inquiries through...
-
Sales Administrator
2 months ago
Poole, United Kingdom Team Jobs - Commercial Full timeJob Opportunity: Sales AdministratorLocation: PooleSalary: £24,495Are you a detail-oriented, organised individual with a passion for providing excellent customer service? We are looking for a Sales Administrator to join our clients dynamic sales team!Key Responsibilities:Accurately process sales ordersHandle customer inquiries through telephone, email, and...
-
Customer Service/sales Administrator
6 months ago
Poole, United Kingdom IMI Full time**Role Overview**: **Key Responsibilities**: Duties will include but not be limited to: - Support with handling of returns process for items requiring Strip/Survey & Repairs. - Provide administration support to the Customer Service Team as required. - Enter customer orders on ERP system according to Company standards and send an acknowledgement. - Handle...
-
Office Administrator
6 months ago
Poole, United Kingdom Move On Sales and Lettings Full timeWe are looking for a bubbly, friendly, outgoing person who has excellent attention to detail to join our happy team. The role will be mainly within our renewals department on the lettings side. This department is responsible for telephoning tenants and landlords to agree rent increases and length of term and then administer all renewal paperwork. We need...
-
Sales Administrator
2 months ago
Poole, United Kingdom CV-Library Full timeWe have an exciting opportunity for a Sales Administrator to join a well known local Engineering business in Poole. This company have a 4 day working week which can offer flexible start and finish times, Fridays can be used to fulfil hours if needed! Salary is £23,000 - £25,000 DOE. The role...
-
Sales and Service Coordinator
2 days ago
Poole, Poole, United Kingdom Flowbird UK Full timeJob Summary:We are seeking a highly organized individual with exceptional interpersonal skills to fill a Sales and Service Administrator position. This 14-month maternity cover contract will require the candidate to support our sales team and ensure efficient service for customers.Key Responsibilities:• Maintaining customer records, handling invoicing...
-
Sales Office Administrator
6 months ago
Poole, United Kingdom Moore International Ltd Full time**Sales Office Administrator** Background from an Engineering industry is required. The role is based at our office in Upton, Poole. **General Overview and Responsibilities** - Incoming and Outbound call handing (New and existing Customers). - Data Input. - Dealing with new business enquiries. - Dealing with Customer complaints, as required. - Liaise with...
-
Sales Order Administrator
1 month ago
Poole, United Kingdom CV-Library Full timeWe have an exciting opportunity for an experienced Sales Order Administrator to join a well known local Engineering business in Poole. This company have a 4 day working week which can offer flexible start and finish times, Fridays can be used to fulfil hours if needed! Salary is £23,000 - £25,000...