Senior Ce Consultant

3 weeks ago

London, United Kingdom Hitachi Solutions Full time

Company Description

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.

As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics.

Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients.

**Be part of our Hitachi family**

We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don´t take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk)

**What to expect, your benefits**

Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.

**Job Description**:
We are growing our **consulting team **and looking for **Senior Consultants CE** to join us on our exciting journey and be part of the Hitachi Solutions family.

**Key Accountabilities**
- Maintains a thorough knowledge of the organisation and adheres to all organisational
- standards
- Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions
- Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role
- Write development specifications and interface with customers to test modifications and resolve any issues that arise
- Execute assigned tasks within a structured project environment and lead consultants in various project work streams
- Analyse customer needs and participate in the design and architecture of business process solutions
- Responsible for completeness and quality of functional design
- Translate business requirements into Customer Engagement (CRM) functional and configuration requirements
- Responsible for testing and documenting the Customer Engagement (CRM) configuration

**Key Responsibilities**
- Implement and deploy Microsoft Dynamics CE
- Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
- Gather and understand client functional requirements
- Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CE
- Identify creative workarounds to meet requirements without the development of custom code
- Understand the functional capabilities and limitations for out of the box functionality as well as custom code
- Create technical specifications
- Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)
- Develop high level project work plans
- Provide technical support to existing CE clients
- Lead technical discussions with clients
- Develop data conversion and testing strategies

**Qualifications**:
**Key Competencies**
- CE forms, screens, views, workflows and reports development
- Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight
- Architect / design CE system, related customizations, portals, and reports
- CE development or integration best practices
- Technical specifications documentation
- Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
- SQL Reporting Services
- SharePoint Services

**Diversity and Inclusion at Hitachi Solutions**

Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as _One Team_. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those pa

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