Senior CE Consultant

1 month ago

London, United Kingdom Hitachi Solutions, Ltd. Full time

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.

Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.

Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients.

Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.

Job Description

We are growing our consulting team and looking for Senior Consultants CE to join us on our exciting journey and be part of the Hitachi Solutions family.

Key Accountabilities

  • Maintains a thorough knowledge of the organisation and adheres to all organisational
  • standards
  • Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions
  • Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role
  • Write development specifications and interface with customers to test modifications and resolve any issues that arise
  • Execute assigned tasks within a structured project environment and lead consultants in various project work streams
  • Analyse customer needs and participate in the design and architecture of business process solutions
  • Responsible for completeness and quality of functional design
  • Translate business requirements into Customer Engagement (CRM) functional and configuration requirements
  • Responsible for testing and documenting the Customer Engagement (CRM) configuration

Key Responsibilities

  • Implement and deploy Microsoft Dynamics CE
  • Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
  • Gather and understand client functional requirements
  • Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CE
  • Configure the application to meet a client’s requirements using the Microsoft Dynamics CECustomization Tool, Workflow Tool, or SDK
  • Identify creative workarounds to meet requirements without the development of custom code
  • Understand the functional capabilities and limitations for out of the box functionality as well as custom code
  • Create technical specifications
  • Design and integrate business processes and data flows between CEapplications and other applications, such as back office/ERP applications
  • Train client personnel on the usage and administration of Microsoft Dynamics CE(functional user training and technical training)
  • Develop high level project work plans
  • Provide technical support to existing CEclients
  • Lead technical discussions with clients
  • Develop data conversion and testing strategies
Qualifications
  • CEforms, screens, views, workflows and reports development
  • Architect / design CEsystem, related customizations, portals, and reports
  • CEdevelopment or integration best practices
  • Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
  • SQL Reporting Services
  • SharePoint Services

Diversity and Inclusion at Hitachi Solutions

Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team . Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented.

If you are interested and want to know more about this opportunity, apply directly and have a chat with us.

Additional Information

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

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