Guest Solutions Advisor

1 week ago


Southport, United Kingdom Britannia Hotels Full time

Guest Solutions Advisor - Ainsdale House
Why wait to make your next career move?
Do you want to work for one of the most iconic holiday brands in the UK? At Pontins, our goal is to provide our guests with an exceptional holiday with memories that last a lifetime. Our Pontins Head Office is based in Ainsdale House, situated within Pontins Southport and we are looking to recruit a Guest Solutions Advisor onto the team.

As Guest Solutions Advisor you will be required to;
- Communicate with our guest and liaise with other team members across the company.
- Deal with difficult complaints with a calm and professional attitude.
- Resolve Guests complaints effectively whilst adhering to Terms and Conditions.
- Monitor various social media channels and responding to feedback via these channels.
- Gather information and provide factual feedback to our senior management.

The role will require you to work Monday to Friday from 9am until 6pm.

This position offers a very attractive salary and the opportunity to join a successful and famous Brand

In return for your commitment, we will support you in this new opportunity, with
- Up to 28 days holiday including bank holidays per annum
- Discounted stays for you & your family at any of our 60 hotels & 6 parks
- Uniform (Subject to position)
- Accelerated promotional prospects

Pontins are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

**Job Types**: Full-time, Part-time


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