Bureau and Validation Team Leader

7 months ago


Blackpool, United Kingdom Utility People Full time

**Summary**: Do you have experience working within the energy industry, particularly within
**Bureau and invoice validation?** A leading energy consultancy are looking for a
**Bureau and Validation Team Leader** to play a vital role in delivering outstanding Bureau and Invoice Validation services. In this role, you will
**lead a team of Energy and Carbon Analysts, overseeing the entire process from invoice validation to query resolution, ERP reporting, batch processing, and budget development.** Your responsibilities extend to talent development, process optimization, and the successful execution of large-scale engagements to deliver unparalleled quality. So, if you have experience in a
**Bureau and invoice validation role in the utilities market** and if this role sounds like a good fit for you,
**APPLY NOW**
**Key responsibilities**:

- Lead the Bureau and Validation team in delivering exceptional client engagements.
- Monitor daily client deliverables to ensure timelines are consistently met.
- Act as the primary client-facing point of contact for senior-level expertise.
- Implement and enhance processes to standardise service delivery.
- Monitor engagement margins, team utilisation, and recovery rates.
- Ensure efficient response to tickets within client service SLAs.
- Uphold quality assurance standards and robust processes within your team.
- Provide technical guidance on industry best practices and regulations.
- Work with Procurement to manage supplier relationships
- Oversee key bureau processes
- Manage the Bureau budgeting and reporting suite.

**Skills and experience required**:

- Minimum of 5 years of professional experience in utility management or consulting within the Industrial & Commercial utilities market.
- Deep knowledge of the UK utilities industry, including regulations and billing methodologies.
- Proven experience in managing small teams to deliver exceptional client service.
- Proficiency in Microsoft Office products, particularly Excel.
- Demonstrated innovative and ethical problem-solving skills.
- Proactive attitude with a drive to contribute to our company's purpose.
- Flexibility, positivity, and a commitment to high standards.
- Strong commitment to promoting an inclusive culture.


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