Recharging Team Leader

6 months ago

Blackpool, United Kingdom Utility People Full time

**Summary**: Do you have experience working within the energy industry, particularly within Recharging? A leading energy consultancy are looking for a Recharging Team Leader, to be accountable for overseeing the end-to-end process of the Tenant Recharging team. In this role, you will manage a team of Energy and Carbon Analysts, ensuring seamless recharge mobilisation, invoice validation, batch processing, query resolution, service charge budget development, and client reporting. Your role extends to talent development, process enhancement, and the successful execution of large-scale engagements to deliver unparalleled quality. So, if you have experience in a Bureau or Recharging role in the utilities market and if this role sounds like a good fit for you, APPLY NOW
**Key responsibilities**:

- Lead the Utility Recharging team in delivering exceptional client engagements.
- Monitor daily client deliverables to meet and exceed timelines.
- Serve as the primary client-facing point of contact for senior-level expertise.
- Implement and refine processes to optimize service delivery.
- Monitor engagement margins, team utilization, and recovery rates.
- Ensure prompt and efficient ticket responses within client service SLAs.
- Safeguard against scope creep and manage risk effectively.
- Uphold quality assurance standards and robust processes within your team.
- Offer technical guidance on industry best practices and regulations.
- Take charge of recharge mobilizations, including the development of methodologies.
- Oversee key recharging processes, tariff development, meter verification, and reporting.
- Manage the Utility Recharging budgeting and reporting suite.
- Analyse resource requirements and develop resource plans.
- Lead recruitment, onboarding, training, and career development.

**Skills and experience required**:

- Minimum 5 years of professional experience in Bureau or Recharging activities in the Industrial & Commercial utilities market.
- In-depth knowledge of the UK utilities industry, including regulations and billing methods.
- Proven experience in managing small teams and delivering excellent client service.
- Proficiency in Microsoft Office products, particularly Excel.
- Outstanding organizational skills and the ability to manage high workloads.
- Innovative and ethical problem-solving approach.
- A proactive attitude and a drive to contribute to our company's purpose.
- Strong commitment to promoting an inclusive culture.

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