Tours & Exhibition Team Leader
7 months ago
Job Advertisement: Tours & Exhibition Team Leader.
Location: Belfast, City Hall.
Hours of Work: 08:30 - 17:00.
**Your Duties**:
- Responsible for supervising front-of-house operations, including part-time and casual staff.
- Provide receptionist, concierge, and visitor guide services for all users of the City Hall exhibition area.
- Manage retail area operations, including bookings, ticketing, refunds, and deposits.
- Maintain high-quality image of the council through professionalism and customer care.
- Summary of Responsibilities and Personal Duties:
- Plan and supervise part-time and casual staff.
- Provide professional customer care and concierge services.
- Handle cash, card payments, and reconciliation.
- Manage exhibition headsets and supplies.
- Maintain exhibition area functionality and presentation.
- Maximise customer spend through merchandise promotion.
- Assist with administrative tasks and emergency procedures.
**Your Profile**:
**Essential**:
- Supervising a small team of staff, including workload planning and task assignment.
- Providing customer service support in a visitor attraction, handling local and international visitors, including difficult customers, both in-person and over the telephone.
- Working in a visitor attraction involved in ticketing, cash handling, reconciliation, merchandising sales, providing visitor information, handling queries, and managing group bookings.
- Utilising standard office IT systems and specialised EPOS/booking systems.
- At least one year's experience in supervising staff, customer service, ticketing, and IT systems.
- Effective communication and customer care skills.
- Organisational and team-working abilities.
- Competence in basic Microsoft Office packages and booking systems.
- Understanding of health and safety responsibilities.
- Two years of experience in relevant areas and five GCSEs including English.
**Special Skills and Attributes**:
- Communication Skills: Ability to effectively communicate orally and in writing with diverse audiences, including members of the public and internal and external customers.
- Customer Care Skills: Proficient in presentation and adept at managing interactions with diverse customers, including non-native English speakers, to uphold and enhance the reputation of Belfast City Council.
**Your Benefits**:
- £12.80 per hour.
- Pension Contribution.
**Additional Information**:
- Full time, Temporary.
- Belfast, City Hall location.
- 08:30-17:00, Monday-Friday.
- If this role isn’t for you, Lynn Recruitment sources a broad range of career opportunities to choose from. Get in touch to find out more._
**Job Types**: Full-time, Temporary contract
**Salary**: £12.80 per hour
Expected hours: 37 per week
**Benefits**:
- Company pension
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
**Experience**:
- Supervising: 1 year (required)
Work Location: In person
Reference ID: 23848
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